Multifunction Services Supervisor Senior/Inter/Assoc

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

At Michigan Medicine, our Multifunction Services Supervisors are functioning members of our health care team. You will establish and maintain aseptic environmental conditions for large areas within the Medical Center. Environmental Services is responsible for following all infection prevention and control, OSHA, CMS, and Joint Commission (Environment of Care) standards, while responding constructively and professionally to service requests from patients, visitors, and staff.

 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Generous PTO program
  • Continued education allowance
  • Teaching and mentorship opportunities

Responsibilities*

  • Supervise employees while maintaining a clean, safe, aseptic environment in assigned areas
  • Ensure that payroll is processed accurately and in a timely manner by entering time, monitoring timesheets, and approving time for staff
  • Drive staff productivity to meet target turnaround times and appraise employee efficiency
  • Participate in recruitment and staff selection process
  • Onboard new staff members
  • Provide ongoing training and support to staff
  • Assign work areas and/or project duties
  • Collaborate with peers throughout Michigan Medicine to plan and execute projects
  • Attend and participate in department staff meetings, professional development, and training courses
  • Lead, motivate, and mentor staff
  • Participate in quality management and patient satisfaction program
  • Manage equipment allocation, usage, and condition ensuring that all equipment is always clean and professional in appearance
  • Manage staff utilization to budget
  • Conduct performance evaluations and check-ins
  • Handle employee discipline and employee complaints/grievances when necessary
  • Implement and verify compliance with safety and regulatory requirements and governing bodies
  • Oversee service recovery efforts

Required Qualifications*

  • Education & Experience
    • Associate (at least one of the following)
      • High School Diploma or GED and 4 years of supervisory experience in an educational, healthcare, hospitality, or other related field
      • Associate's degree and 2 years of supervisory experience in an educational, healthcare, hospitality, or other related field
      • Bachelor's degree
    • Intermediate (at least one of the following)
      • Associate's degree and 4 years supervisory experience in an educational, healthcare, hospitality, or other related field
      • Bachelor's degree and 2 years supervisory experience in an educational, healthcare, hospitality, or other related field
    • Senior
      • Bachelor's degree and 4 years of supervisory experience in an educational, healthcare, hospitality, or other related field
  • Must be able to work with cleaning chemicals and equipment.
  • Demonstrated capability of the following interpersonal skills: team building, teamwork coaching, conflict resolution, communication.
  • Must be able to meet physical requirements
  • Demonstrated ability to provide excellent customer service and implement quality improvement measures
  • Excellent written and oral communication skills
  • Excellent listening and empathy skills
  • Excellent problem-solving skills
  • Excellent attention to detail with strong organization skills
  • Demonstrated ability to remain calm under stressful conditions
  • Demonstrated ability to prioritize multiple competing tasks and responsibilities with the flexibility to pivot as necessary
  • Reasonable knowledge of computer systems (i.e. Microsoft applications such as Outlook, Word, Excel)
  • Basic understanding of budgets and demonstrated ability to spend to a fixed budget

Desired Qualifications*

  • Education and Experience
    • Intermediate
      • 2-3 years of supervisory experience in a union environment
      • Bachelor's degree or equivalent military experience
    • Senior
      • 4-5 years of supervisory experience in a union environment
      • Masters degree or equivalent military experience
  • Experience working and complying with regulatory agencies
  • Knowledge of University of Michigan systems such as MiChart and M-Pathways
  • Knowledge of University of Michigan and Michigan Medicine policies and procedures

Work Schedule

This position may be for a day, afternoon, or midnight shift supervisor position. Please specify in your cover letter which shift(s) you are interested in. 

All shifts may require work on weekends and/or holiday rotations, and the willingness and ability to work longer hours as needed. 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring

department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

 

All shifts/positions are onsite.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.