Job Summary
Accurately and completely assembles and packages patient orders within the confines of job function. Provides timely and customer friendly service during the delivery, set-up and retrieval inventory, supplies, and equipment. Accurately and compliantly adheres to all documentation requirements and documentation tracking expectations. As applicable, answers patient questions or directs patients to the appropriate professional/clinical staff. Experience in a customer service role and/or delivery role generally required, Under FLSA, incumbents in this position are nonexempt.
Mission Statement
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
Essential:
- Pick, pull, and pack items required to fulfill patient orders for home delivery.
- Perform and provide delivery, set-up, and retrieval service in the home care setting for pediatric, adult, and geriatric populations.
- Transport medical, surgical, and pharmaceutical supplies and equipment to patients? homes according to a prearranged schedule.
- Assist patients in securing pharmaceutical, medical supplies, and equipment within the home adhering to appropriate storage guidelines.
- Demonstrate competent adherence to regulatory standards for transport and infection control of patient home inventory.
- Inspect, maintain, set-up and provide instruction for durable medical equipment in order to ensure adherence to regulatory standards both within the institution and in patients' homes.
- Assist in acquisition and maintenance of appropriate inventories of pharmaceuticals and other medical/surgical supplies and equipment.
- Assemble medical/surgical supply kits, select, package and label order packages or containers readying them for shipment/delivery.
- Documents daily delivery/mileage data.
- Accurately and completely documents shipping manifest detail.
- Performs vehicle checks against standard requirements; ensures vehicle is clean at all times, adheres to designated placement of clean and dirty items; secures items during transport.
- Understands and demonstrates compliance with SDS for all vehicle chemicals.
- Initiates and answers phone calls to assist patients that are having delivery problems/issues.
- Collaborate and communicate with coworkers effectively through direct interaction with pharmacy technicians, pharmacists, nurses and dietitians, other home care service technicians and Home Care Services (HCS) staff.
- Maximize work efficiency through the use of computers and other technologies as evidenced by proficient skill in accessing and entering information necessary to perform job functions.
- Maintain confidentiality of patient and proprietary information by observing legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information.
- Maintain accurate, up-to-date order / delivery records and other documentation as specified by UMHS Home Care policy and procedure.
- Communicate pertinent changes regarding patients, including demographics and supply issues, to appropriate staff such as Pharmacy Technicians, Pharmacists, Dietitians, Nurses and other Home Care Services staff.
- Participate in night, weekend, and holiday on call program. Adhere to alternating shift, day, and weekend rotation work assignments.
- Maintain competency in all job functions.
- Possession of a valid State of Michigan Chauffeurs License within 60 days of hire date.
Other Related Duties:
- Complies with all University of Michigan Health System and departmental standards and expectations.
- Supports the department's commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes at Home Care Services.
- Participates in department committees and work teams as assigned.
- Performs other duties as assigned.
Required Qualifications*
- Valid chauffer's license with less than six points for moving or other violations
- Thorough knowledge of traffic regulations
- Thorough knowledge of safety precautions to be followed while operating a motor vehicle.
- Excellent interpersonal communication, problem-solving, teamwork, and conflict resolution skill.
- Meets physical qualifications:
- The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations.
- Ability to read, write, speak, and comprehend the English language.
- Functional visual acuity and hearing for accurate assessment and recording of patient observations and other information in patient record documentation.
- Manual dexterity to perform required procedures and activities proficiently and safely.
- Ability to move up to 75 pounds to perform the safe transfer of equipment and supplies.
Desired Qualifications*
- A minimum of one-year experience in patient care activity with a demonstrated knowledge of regulations, standards, and guidelines applicable to pharmacies.
- Experience in the health care field and/or equivalent experience as a pharmacy technician or medical assistant.
- Computer / keyboard data entry skills and experience
- Delivery experience
- Knowledge of medical terminology
- Forklift Operation certification.
Work Locations
Work locations will include primarily 7300 W. Joy Rd, Dexter, MI and 2850 S. Industrial Hwy, Ann Arbor, MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the United Michigan Medicine Allied Professionals (UMMAP), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. A criminal history check including fingerprinting is required as a condition of transfer or employment for this position. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.