Job Summary
The Cadence Business Team is seeking a Business Systems Analyst to support the management and implementation of Cadence, Welcome and MiChart functionality to support patient access needs. The analyst will serve as a subject matter expert on template and scheduling design strategy and will create, analyze and support provider and ancillary templates and scheduling configuration to maximize patient access for assigned operational units. The role will provide project coordination, deployment and support of available technology features, and recommendations for upgrades and enhancements to software. The Business Systems Analyst will focus on leveraging technology to improve and standardize business processes for scheduling, check in, check out, referrals, automated reminders and other patient access workflows. In addition to developing best practices in these areas, the Business Systems Analyst will help identify and monitor success of project initiatives through data analysis.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Acquire and maintain proficiency in Epic Cadence application.
- Become an expert in existing functionality of patient access software, including Cadence, Welcome, MiChart, Referrals and automated reminders.
- Become the subject matter expert on forthcoming functionality for Cadence, Welcome, MiChart and other patient access applications.
- Acquire a strong understanding of existing access workflows across Michigan Medicine and more detailed knowledge regarding workflows relevant to assigned projects.
- Serves as Subject Matter Expert for template design for strategic access initiatives.
- Provides consultative support on slot utilization, optimizing templates across multiple departments.
- Provides consultative support on business requirements for new initiatives.
- Work with complex build requirements and workgroups, demonstrating sophisticated knowledge of integration of Epic (MiChart) workflows and applications and problem analysis to provide solutions for organizational needs.
- Develop project plans, including implementation and evaluation of projects.
- Assemble and lead workgroups and other meetings to determine build requirements and develop workflows within Cadence and/or other access software applications.
- Provide summaries, updates, and reports to stakeholders, manager, and team members as needed.
- Document build standards and processes for functionality, including why decisions were made.
- Prepare and lead presentations via webinars, leadership meetings, and operational meetings.
- Identify which metrics are best used to answer given questions or monitor ongoing issues.
- Leverage knowledge of Cadence and other access applications to work with other teams to develop queries, dashboards, and reports.
- Interpret both quantitative and qualitative data to form recommendations on how to change, leverage, or implement available software functionality and the corresponding work effort.
- Lead and facilitate approved access initiatives.
- Participate in review of access goals, provides recommendations to improve access, and helps facilitate changes required in Cadence.
- Provide support, education, and assistance to end users to address ServiceNow requests.
- Assist analysts completing Template Change Requests as needed.
- Relationship Management: Proactively meets with and creates partnership with operations leaders to drive functionality optimization, coordinate optimal template designs, ensure appropriate maintenance and answer questions and provide solutions related to Cadence functionality.
- Other duties as assigned.
IMPORTANT NOTE: Epic Cadence proficiency is a requirement for this position. Training will be provided for a period of 12 weeks should a successful candidate not already be proficient. Failure to obtain this required training though will result in termination from the University.
Required Qualifications*
- Advanced knowledge of Microsoft business tools: Excel, Word, PowerPoint
- Capable of working in a diverse, multidisciplinary team and interacting with all levels of the organization.
- Ability to work independently and as part of a team.
- Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely
- Demonstrated ability to analyze problems and clearly articulate potential solutions.
- Must exhibit confidence in the facilitation of meetings, and conflict resolution.
- Time management and organization skills.
- Project management skills.
- Demonstrated ability to work effectively during a period of institutional change.
Senior Requirements:
- Bachelor's degree in related field and 3-5 years of related experience, or an equivalent combination of education and experience.
Intermediate Requirements:
- Bachelor's degree in related field and 2-4 years of related experience, or an equivalent combination of education and experience.
Desired Qualifications*
- Knowledge of Michigan Medicine policies and procedures.
- Knowledge surrounding patient scheduling, registration, consult/order workflows and MiChart reports.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.