Patient Services Intermediate

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Job Summary

This position is located at the East Ann Arbor Health and Geriatrics Center. We are actively seeking a Patient Services Intermediate who is compassionate, enthusiastic, motivated and patient-oriented. This individual will share in the goal of creating the ideal experience for our patients, families as well as our employees

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

  • Maintain responsibility for MiChart grids
  • Manage complex billing and referral work queues
  • Template editor, including provider template submission & changes
  • MiChart Reporting functions; ability to run MiChart reports and analyze as needed
  • Oversee assigned MiChart In-Basket 
  • Coordinate provider schedules in partnership with providers, triad leaders and departments 
  • Maintain Resident staffing schedules
  • Maintain up to date and detailed scheduling requirements for provider templates
  • High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments
  • Provide room allocation for urgent and routine add on clinics
  • Provide complex clerical support services
  • Process Provider time off requests
  • Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc. 
  • Manage clinical databases, if applicable
  • Responding to concerns, questions, and complaints from patients
  • General Office Support
  • Maintain supplies in department
  • Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc. 
  • Other general office functions\
  • Serve as a mentor for Patient Services Assistants and Associates
  • Assist in onboarding new team members, providing resources to facilitate the learning of position.
  • Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
  • Participate in team/clinical meetings
  • Cross coverage for PS Assistant and Associate roles

Required Qualifications*

  • High School Diploma or GED
  • 3-4 Years of experience or combination of education and/or years of experience
  • Knowledge of basic medical terminology
  • Prior experience performing complex scheduling
  • Exceptional interpersonal skills and ability to work well within a team setting
  • Communicates effectively
  • Demonstrates active listening, written, verbal and information technology skills
  • Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
  • Demonstrated excellent attendance
  • Extensive knowledge of Microsoft Outlook
  • Expected to be proficient in identifying problems, seeking and implementing solutions

Desired Qualifications*

  • Familiarity with obtaining medical records and professional medical billing
  • Experience working within a large complex healthcare setting
  • Familiarity with UMHS electronic medical record systems
  • Knowledge of UMHS policies and procedures

Work Schedule

  • 40 hours Monday-Friday
  •  May include rotational evening or weekend staffing coverage.

Work Locations

This position is located at the East Ann Arbor Health and Geriatrics Center and supports geriatrics, general medicine, ObGyn, medicine-pediatrics and general pediatrics clinics.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.