Job Summary
Note: To be considered for this position, candidates must include a cover letter specifying their interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.
As a comprehensive performing arts school set in one of the world's finest public institutions of higher education, the School of Music, Theatre, & Dance (SMTD) is deeply engaged in the creation, practice, scholarship, and pedagogy of music, theatre, and dance. We aim to provide leadership, nationally and internationally, in all three fields. We assert and celebrate the value of the arts to the mission of the University of Michigan. Further, SMTD is strongly committed to diversity and inclusion as a means of achieving and sustaining excellence.
The Admissions Program Coordinator (Communications) will play a vital role in the recruitment and enrollment of students at the University of Michigan School of Music, Theatre, & Dance. The STMD Office of Admission strategically guides SMTD efforts in recruiting, admitting, and enrolling an artistically and academically talented, geographic, socioeconomic, and holistically diverse undergraduate and graduate class currently representing thirty one states and eleven countries. The Admissions Program Coordinator (Communications) will be responsible for managing communications for the SMTD Office of Admissions and providing critical administrative and office support.
This position reports directly to the Assistant Director of Admissions. As a key member within the Enrollment Management team, the Admissions Program Coordinator (Communications) will work closely with offices including but not limited to the Office of Undergraduate Admissions, the Office of Financial Aid, Rackham Graduate School, and SMTD Advancement and Marketing to advise on design and implementation of successful marketing and recruitment efforts while maintain data integrity. The ideal candidate will have a deep commitment to student success, a dedication to working with applicants from diverse backgrounds, and the adeptness to navigate technologies used to support student recruitment and enrollment.
Responsibilities*
Student Recruitment and Communication (60%)
- Focus on sophisticated communications in support of SMTD student recruitment and orientation.
- Sustain a professional, public-facing office environment for staff, faculty, students, and prospective student visitors. Ensure the SMTD Admissions front desk is covered to welcome walk-in visitors; ensure prompt phone, email, and in-person coverage during standard 8:30am-5pm office hours.
- Communicate and present with prospective students and their families in person or virtually to answer questions on academic programs, auditions, school applications, and campus life.
- Consult on public presentations and materials designed to promote the Institution.
- Process incoming mail through documented procedures and inquiries to the general email inbox and phone line and administer a weekly newsletter.
- Lead and manage external communications and marketing materials development, including the annual Viewbook, in collaboration with SMTD Marketing & Communications.
- Lead and manage the Michigan Performing Arts College Fair, coordinate with Asst. Dean the annual Faculty Showcase Concerts (2) during audition season, and coordinate both the Undergraduate and Graduate Welcome Celebrations.
- Contribute to the optimization of our use of Slate application platform, particularly in relation to communication with applicants and prospects. Develop required expertise in the Query and Deliver portions of Slate, plus any additional components of Slate as recommended.
- Hire, train, support, and supervise an annual team of work-study students within available budget.
Enrollment Management and Admissions Business Processes (40%)
- Design, write, and prepare proposals, presentations, and reports on behalf of admissions leadership for review and circulation. Deliver timely admissions statistics; circulate results and analysis.
- Create and manage the annual faculty census (templates and a shared repository for results) in collaboration with executive and admissions counselors; prepare reports and working documents.
- Execute process to upload to Slate and MPathways incoming application materials (e.g. transcripts and recommendation letters) delivered outside of the Slate application platform.
- Serve as primary liaison for website development of Admissions information, in collaboration with the SMTD Admissions team and SMTD Marketing & Communications.
- Create and maintain procedure documentation for application business processes; communicate and/or provide training for regular and seasonal staff to implement new and/or updated processes.
- Support other admissions projects as assigned.
Required Qualifications*
- Bachelor's degree from an accredited college or university.
- Flexibility, excellence, and passion are vital qualities within Enrollment Management. Inclusion, collaboration and cultural sensitivity are valued competencies at SMTD; we are in search of a team member who is able to effectively interact and sensitively communicate with a varied population of internal and external partners at a high level of integrity.
- Excellent organizational, problem-solving, and interpersonal skills with the ability to work effectively in a team environment and collaborate with individuals from diverse communities and cultures.
- Ability to manage multiple tasks and projects simultaneously with accuracy and independent judgment, while responding to email, phone, and walk-in inquiries in a timely manner with a positive service-oriented attitude.
- Ability to communicate clearly and professionally, both verbally and in writing, with individuals at all levels, including staff, prospective students, and families.
- Demonstrate tact, diplomacy, and discretion, while maintaining confidentiality and professionalism in all interactions.
- Proficiency in web-based technologies and command of workplace technology tools. Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Gmail, Google Drive, Google Docs/Sheets). Familiarity with video conferencing platforms such as Zoom and Google Meet.
- This position routinely moves promotional materials weighing up to 50 lbs to various locations.
Desired Qualifications*
- Collegiate study, experience in, and/or understanding of music, theatre, and/or dance.
- Marketing and/or website development training and/or experience.
- Experience using a customer relationship management system (CRM); ability to learn new software and technology. Working familiarity with Slate and/or the M-Pathways Student Administration system is a plus.
- An understanding and appreciation of higher education and the diverse cultures of the schools and colleges within the University.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
Background Screening
A pre-employment background check must be conducted before a candidate may receive a firm offer of employment to a staff position at the University of Michigan.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.