Job Summary
This position consists of interacting with study participants and doing participant locating and follow-up work for a longitudinal survey for The Michigan Contraceptive Access Research and Evaluation Study (M-CARES)
Responsibilities*
M-CARES is seeking 2 telephone Interviewers to join our team. This is a part-time, temporary, remote position with a semi-flexible work schedule. Candidates will:
- Call, email and text study participants to complete a follow-up survey for M-CARES using a specific protocol and call script
- Use search engines to locate respondents to find valid contact information
- Accurately record verbal responses and date into the computer program
- Report on their work to the project manager and survey specialist
- Attend team meetings via Zoom
Required Qualifications*
- Excellent people skills; be capable of establishing and maintaining positive engagement with study participants
- Previous interviewing experience
- Ability to keep project information confidential
- Exceptional attention to detail
- Excellent time management skills to meet deadlines
- Strong Oral and written communication skills
- Good computer skills; familiarity with MS Excel, Google Sheets, Gmail and Zoom
- Have a high school diploma or GED equivalent
Desired Qualifications*
- Experience in customer service
- Experience working with sensitive information
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Availability to work on specific days of the week (Mondays, Wednesdays, and Fridays)
The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Institute for Social Research job openings are posed for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.