Job Summary
BASIC FUNCTION AND RESPONSIBILITY
Responsible for timely and accurate submission of information required by the State of Michigan for the creation of birth/loss/stillbirth certificates. Has daily interaction with patients and families for the birth certificate worksheet and the Affidavit of Parentage form when needed. Prepares and locates state/county required information from various computer applications/systems and the Parent Information Worksheet for input into the State of Michigan Vital Events Registration Application (VERA). Fosters and maintains a good working relationship with the Washtenaw County Clerk, Vital Records Office and the State of Michigan Departments of Community Health and stays updated on any new State system releases. Prepares and submits data to County/State in the required reporting format daily. Updates management on any County/State releases and provides weekly/monthly statistical reports.
What You'll Do
OPERATIONS
- Interacts directly with parents/guardians of newborn deliveries at Michigan Medicine, Von Voigtlander Women's Hospital, collecting county/state required medical and statistical information. Deliveries include live births, stillbirths, and fetal death cases.
- Queries all systems to locate required information for submission and reporting to County/State.
- Works under fast-paced circumstances to meet deadlines
- Reports unit-specific statistics as defined by management
- Accurately enters data into all relevant fields of the State of Michigan VERA system
- Immediately reports any potential chart documentation errors and assists directly with correction
- Assures compliance with safety programs
- Maintains currency with work processes, tools, and clinical and administrative applications necessary to perform job functions
- Participates in and demonstrates an understanding of the Michigan Quality System/Continuous Quality Improvement and applies Lean Thinking concepts in daily work
- Meets or exceeds the departmental/unity quality and productivity standards for work performance
- Demonstrates initiative by continuous expansion of knowledge and skills
- Identifies issues and makes recommendations for resolution and improvement
- Participates in department/unit activities including, but not limited to, staff meetings and in-services
- Comply with regulatory, legal, and accreditation requirements and seek clarification if needed
- Demonstrates an understanding of university, departmental, and unit policies and procedures and seeks clarification as needed
- Escalate issues to management for prompt review and resolution
- Performs other duties as assigned to maintain the efficiency of the department
CUSTOMER SERVICE
- Demonstrates excellent customer service skills in working with diverse patients, patient families, Clinicians, and staff and functions as a liaison for Revenue Cycle - Mid Service.
- Effectively communicate with physicians, clinicians, unit staff, and other customers on record completion policies and procedures impacting operations and required mandatory reporting to the State of Michigan
Mission Statement
University of Michigan Health System is a service organization committed to values. We put our values into action each day with smiles, energy, enthusiasm and a commitment to always doing our best. We understand that in every interaction, we represent our entire organization in the care we give, the attention we pay and the courtesies we extend to both internal and external customers. We value respect, compassion, trust, integrity, efficiency and leadership and will expect nothing less.
Our values are demonstrated daily through our commitment to:
Patients and Families First
Accountability for Outcomes
Respect for Individuals
Teamwork
Never-ending Improvement
Empowerment
Responsibility for Cost Effectiveness
Service to the Community
Patient Population Specific: ADULT
Responsibilities*
FUNCTION JOB REQUIREMENTS
- Answer Desk Phone using Cisco Finesse computer software application and department-issued equipment
- Reviewing and responding (in writing and verbally) to requests for assistance
- Use various computer applications and programs to complete standard work
- Lift 0-10 lbs. 67-100%
- Stand/Walk 67-100% (includes multiple patient floors)
- Sit 34-66%
- Right/Left Type/Fingering 67-100%
Skills You Have
- Data Management: Acquires, validates, and processes data so its accessibility, reliability, and timeliness are ensured to satisfy the needs of end-users
- Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
- Analysis: Analytical skills with the ability to visualize, articulate, and solve complex problems and concepts and make decisions based on available information. Ability to analyze detailed information to determine appropriate compliance with privacy and security rules
- Critical Thinking: Gathers and integrates critical information to arrive at effective solutions
- Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks
Required Qualifications*
- Knowledge of standard medical terminology is required
- Ability to read and understand complex medical documentation is required
- Demonstrated ability to accurately collect and analyze medical information is required
- Proficiency using Microsoft Office for work-related tasks is required
- Ability to multi-task in a fast-paced environment to meet deadlines is required
- Ability to walk long distances and stand for long periods of time is required
- Ability to work independently or in a team with minimal supervision is required
- Demonstrates strong verbal and written communication skills for interactions with patients, patient families, clinicians, and staff is required
- Registration as a Notary Public is required within six months of the date of hire (timeline may vary for temporary positions)
- Prior experience using an EHR/EMR platform (e.g., EPIC) and administrative systems is required
- Maintaining active certification and American Health Information Management Association membership is required (as applicable)
Desired Qualifications*
- Associate's Degree in Health Information Technology or Bachelor's Degree in Health Information Management or Healthcare Administration desired
- Registration with the State of Michigan as a Notary Public is desired
- Knowledge of legal requirements for reporting births is desired
- Certification as a Registered Health Information Administrator (RHIA) or a Registered Health Information Technician (RHIT) through the American Health Information Management Association (AHIMA) or an equivalent combination of education, professional certification, and experience is desired
- Experience using UMHHC/Michigan Medicine information systems/applications is desired
Work Schedule
WORK LOCATION AND STANDARD HOURS
- 40-hour Full Time Employment Position
- 8 hour shifts / 5-days per week
- Must be available daily from 6:30 AM - 3:00 PM. Unit operations run 365 days, including holidays. Flexibility of scheduled hours upon supervisor approval.
- Must be available onsite at the University Hospital main campus Children & Women's Von Voigtlander (UH Hospital/C&W VVWH).
- Remote work opportunities will be provided following successful completion of training and performance-based competencies have been achieved.
- Training required for position will take place onsite at the UH Hospital/C&W VV location.
- Parking is the responsibility of the employee within Michigan Medicine policies and permits cost-sharing.
- Employees are eligible for shift premium pay per policies and standards under certain conditions.
SUPERVISION RECEIVED
- General supervision is received from the Revenue Cycle - Mid Service Department
- HIM (Health Information Management) Supervisor - Vital Statistics
Modes of Work
Hybrid: onsite at hospital main campus, Children & Women's Von Voigtlander with remote opportunity following successful completion of training
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.