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Responsibilities*
This is a temporary student employment opportunity for students enrolled at UM-Dearborn. Work Study is preferred, but not required. General Responsibilities The Building Manager (BM) is a leadership position with a high degree of responsibility in the area of facilities management within several active buildings on campus. The role of the BM is to reasonably meet the needs of all UUE guests and customers. Specifically, the BM is responsible for the general management and oversight of the two University Unions facilities (RUC and FC) and all scheduled events during their shifts. Additionally, the BM is responsible for supervising and assisting UUE Information and Operations team members, building security, policy enforcement, emergency procedures, and assisting with the room set-ups and tear-downs, A/V equipment, and maintaining a high standard of cleanliness in the Unions. Under the general supervision and direction of the Operations Coordinator of UUE, the Building Manager is responsible for the overall operations of the Renick University Center and the Fairlane Center event spaces in the absence of University Unions and Events full-time staff. Specific Position Responsibilities- Identify and resolve any situations which might endanger the customer's safety or violate University policy and procedure.
- Respond to any unusual incidents or building emergencies by partnering with UUE professional staff, Public Safety, or other emergency personnel; act as the facilities' point of contact on nights and weekends.
- Oversee the University Union facilities in the absence of professional management staff.
- Stay informed of changes to facility reservations and events and communicate changes to University Ambassadors, Operations Team, and other staff as needed.
- Walk outside the building and loading dock, reporting any activities that may effect events occurring within and outside the building.
- Manage key check-in and check-out for UUE team members and for the purpose of gaining access to required areas of the facilities.
- Review daily setup worksheets to ensure that all events are set-up according to plan and direct set-ups for future events. Ensure 25Live printed reports are up-to-date.
- Oversee all room and A/V set-ups for timeliness, accuracy, cleanliness, and attention to detail.
- Open meeting rooms and event spaces as needed, and secure rooms when not in use.
- Secure the facilities in the evening; secure office and departmental areas; turn various systems and equipment off.
- Make frequent rounds of the facilities and communicate with professional staff regarding issues relating to restrooms, faucets, lighting, and take appropriate action to address situations needing immediate attention.
- Communicate with Facilities when other services are needed immediately.
- Assist UUE Information and Operations team members with any concerns regarding room set-ups, additional customer needs, last-minute reservations, Mcard issues, or other challenges they cannot resolve.
- Regularly check to see that all events are functioning normally (proper room set-ups, lighting, temperature, A/V equipment, food service, etc.)
- Prepare clear and concise electronic shift notes regarding events, issues with staff, guests or service, condition of the facilities, building infrastructure, and furnishings. Reports will include actions taken to address immediate issues, along with additional information so supervisor can start remedying the situation
- Assist with the maintenance of audio visual equipment
- Assist with maintaining supplies at all facilities
- Provide information to students, faculty, staff, and visitors regarding policies, programs, and services
- Transport UUE equipment between the two facilities and around campus as needed with University vehicle
- Manage the linen inventory and ensure that all linens are laid prior and cleaned up after each event requesting linens
- Serve as a public relations agent who welcomes and assists all building guests
- Monitor completion of Shift Notes for each facility (Fairlane Center & University Center)
- Assist with inventory of furniture, A/V equipment, linens, and ordering as needed
- Assist in training and supervising University Ambassadors and Operations team members
Required Qualifications*
- Must be a current UM-Dearborn student enrolled at least part-time
- Must have a minimum cumulative GPA of 2.75, must maintain GPA during employment
- Lack of judicial or honor offenses
- Ability to operate and trouble-shoot audio visual equipment
- Ability to provide high-quality customer service under varying conditions with diverse customers
- Willingness to work a flexible schedule, including nights and weekends
- Ability to work under minimal supervision and correct errors as needed
- Ability to functionally supervise other student employees
- Ability to repeatedly lift and/or move 50 lbs.
- Ability to manage frequent interruptions and changes in task
- Required to participate in regular training and attend weekly scheduled meetings
- Demonstrate a high level of initiative, and strong problem solving skills
- Be prompt, dependable, able to work independently with little or no supervision
- Able to work alongside and lead other student employees
- Willing to complete a variety of physical tasks without complaint and look for opportunities for improvement
- Must be a quick learner with the ability to assess situations and make sound, independent decisions, and correct errors
- Ability to safely operate a University vehicle; must have US Driver's License, and successfully pass motor vehicle record check
- At least two semesters experience as a UUE University Ambassador or Operations team member (if no experience as UUE Ambassador or Operations team member, significant experience in another hospitality position may substitute)
- Must be available for training in early January to help train new Information and Operations staff
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.