Medical Assistant Senior

Job Summary

The University of Michigan Brighton Health Center is dedicated to providing high quality health care services for adults and children.  We are actively seeking a compassionate, enthusiastic, patient-oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address why you believe you would be a good fit for this position and an outline of your customer service experiences that would be applicable to this position. This position is located at Brighton Health Center, 8001 Challis Road, Brighton, MI  48116

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

The selected candidate will act as the Medical Assistant Senior and will serve as a positive role model and mentor for all staff.  Your duties will require you to act as a change agent who promotes process improvement and sharing of best practices with all staff.  Help to build a culture that promotes teamwork, open, honest communication and collaboration with all customers; internal and external.  Coach and support staff to promote improvement and positive performance.  This individual will approve time off as well as maintain the Medical Assistant schedule.  They will assist with yearly Medical Assistant evaluations, coordinating staff training and development to ensure mandatories are kept current and completed on time.  

Acts as an integral member of the leadership team. Seek and foster constructive approaches to resolving workplace conflicts and issues. Promotes and recognizes the contribution of others. Understand and follows through with delegated responsibilities in a positive manner. Assist in following up on disciplinary measure and guidelines with Health Center Manager. Capitalize on and utilize Medical Assistant staff to their fullest potential.

Required Qualifications*

• High school diploma or GED
• Graduation from a medical assistant program or an equivalent combination of education and experience (5+ years) is necessary
• Experience working as a team lead is necessary
• Knowledge of medical terminology is necessary
• Individual must exhibit a professional and positive image when interacting with patients, faculty and staff. 
• Adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrate ability to interact with a diverse population.
• Demonstrated ability to perform all duties required of a Medical Assistant.  
• Knowledge of methods, materials and equipment used in clinic and patient care activities.
• Experience in an outpatient setting for 3-5 years as a Medical Assistant.
• Demonstrated ability to work as part of a team.
• Must have good attendance record.

Desired Qualifications*

• Serves as a positive role model
• Has attention to detail
• Takes initiative
• Facilitates cooperative relationships
• Communicates effectively
• Engages in communication with health center team
• Demonstrates proactive problem-solving strategies
• Participates in identifying, acting, and following through completely on problems and tasks
• Coordinates or problem solves issues related to the retrieval of medical information
• Assists peers in prioritizing multiple demands and functions

Work Schedule

This position is 40 hours/week, Monday - Saturday.  Must be available and flexible with schedule for Saturday and evening rotation if needed

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the United Michigan Medicine Allied Professionals (UMMAP), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.