How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care ? that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Use fact-finding combined with data analysis, case reviews, gap analyses, business process re-engineering, within the ACU, to come up with best practices, streamline work and close gaps.
- Work with Outpatient Financial Clearance & Counseling to correct any billing concerns/denials process through the clinic.
- Work with Centralized Prior Authorization department for services PAs
- Work with Billing Department to have bills sent out and resolve any complex bills that need to be reviewed and rebilled.
- Work with medical accounts receivable and billing
- Partner with OB/GYN, CDS on coding analysis
- Analyze and develop new protocols to assist with patient's financial needs
- Communicate solutions, issues, and risks directly with management or other responsible entities to ensure a fully intergraded solution across ACU.
- Resolve process and billing related issues as they arise
- Review accounts for complex billing situations to see if discounts have been applied to non-covered benefits
- Verify fertility coverage with multiple insurance companies
- Work closely with University of Michigan Benefits Administration Office regarding complex Infertility related benefits
- Tableau Dashboard-Professional and Hospital Billing (PB & HB)
- Financial counsel support to patients for IVF & Urology through phone, portal, or in-person for hospital and professional fees once they receive the estimated fee sheets or billing statements
- Inbasket management
- Coding review requests, initiated by the patient or based on denials
- Knowledge of medical terminology
- Knowledge of ICD-10-CM and CPT (Current Procedural Terminology) codes/coding
- Sharing Hope (Live Strong) Monitoring
- Charge Reconciliation
- Form mutually beneficial business partnerships with other MM departments, vendors, payers and peer organizations
- Other task as assigned
Required Qualifications*
- Associate degree or an equivalent combination of education and experience is necessary.
- Excellent written and verbal communication skills, strong interpersonal skills, and excellent problem-solving skills.
- Current practice must demonstrate flexibility, teamwork/collaboration skills, initiative, critical thinking, organizational skills, and willingness to learn.
- Ability to analyze, compare, and evaluate various courses of action making independent decisions within the scope of duties and ability to exercise judgment in deferring escalating issues to the management team.
- Demonstrated excellent customer service skills.
- Strong organization skills and ability to complete multiple tasks within deadlines.
- Must work independently with minimal supervision and as part of the team.
- Experience in data entry and reporting.
- Financial counseling experience for healthcare patients.
- Familiarity with obtaining medical records or professional medical billing.
- Prior experience performing complex scheduling.
Desired Qualifications*
- Knowledge of the Michigan Medicine systems, policies, and procedures. Knowledge in patient scheduling, registration, and consult/order workflows.
- Certified Professional Coder (CPC)
- More than 3 years' experience in a medical office setting.
- Knowledge of medical insurances as they pertain to a specialty department. Previous prior authorization experience.
- Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart.
- Familiar with MiChart work queues.
- Comfortable using CISCO Finess phone system.
Work Schedule
Monday - Friday 40 hours per week; possible weekend coverage
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.