How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should specifically address your interest in the position and outline experience that directly relates to this position.
Job Summary
We are seeking an Information Technology Associate Director to join Computing and Multimedia Technologies (CMT) at the Survey Research Center (SRC) of the Institute for Social Research (ISR). The Associate Director oversees technical operations of end-user desktop support and DevOps staff and develops procedures to maximize staff productivity and efficiency. They manage IT budgets and resource allocations to support short- and long-term strategic technology goals. They utilize excellent communication and technical skills to support technology staff, resolve problems, and ensure excellent customer service. In this role, you will function as a hands-on manager who rolls up their sleeves to provide technology support and services that enables the staff and ISR overall to function daily.
The Information Technology Associate Director will report to the Director of CMT.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, U-M offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous time off; retirement plan with two-for-one matching contributions after the first year; many choices for comprehensive health insurance; life insurance; long-term disability coverage; and flexible spending accounts for healthcare and dependent care expenses. Learn more about U-M benefits.
Responsibilities*
Hire, train, and supervise IT staff. Monitor staff performance, provide feedback, and administer disciplinary action if needed. Assist employees with career development planning, identify and approve training, and incorporate development plans for staff in a daily work environment.
Work closely with the CMT Director and community stakeholders to identify new services and technologies for the ISR community and develop implementation plans.
Assign staff members to initiatives and provide project management leadership. Monitor expectations, results, and assess work quality. Hold staff meetings and team check-ins to monitor progress and provide updates.
Consult with customers, team members and vendors to deliver high quality services, address problems that may arise, and identify potential improvements.
Participate in budget planning and approve IT expenditures to support short and long-term organization goals.
Communicate department objectives, guidelines and best practices with ISR staff effectively, both orally and in writing
Coordinate the actions of relevant teams during a service outage until resolution and communicate status updates to the ISR community.
Required Qualifications*
A bachelor's degree in information technology, computer science or related field, and/or an equivalent combination of applicable work experience or information technology certifications.
Six years of progressive responsibility in information technology roles
Broad knowledge of computer networking and IT service delivery in a Microsoft Windows environment.
Demonstrated experience providing customer service in information technology
Demonstrated experience managing IT projects and and supervising the work of others
Demonstrated experience hiring and building IT teams.
Desired Qualifications*
Experience managing an on-premises data center and network infrastructure
Demonstrated knowledge in applying data security concepts and/or holding data security certifications.
Experience working in an academic environment
Work Locations
ISR allows flexibility for a hybrid work environment but will require scheduled on-site work to provide direct management of staff.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
You will have access to federal project data and systems, some of which are subject to security clearance and training requirements. You may be asked to demonstrate information security knowledge in the above areas by completing a security certification. You must agree to submit to SRC-funded background and security checks and be able to obtain security clearance (up to federal level 5) within 6 (six) months of hire. Please be advised that current federal security clearance requirements limit level 5 clearance to U.S. citizens.
The Institute for Social Research (ISR) at the University of Michigan seeks to employ a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Institute for Social Research job openings are posted for at least fourteen days (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.