Job Summary
As part of the Facilities Quality team, the Senior Business Process Consultant will play a critical role in providing business process support and partnership for both our Facilities Accreditation/Regulatory compliance and Planning teams. In addition, this position will involve leading and supporting medium- to large-sized (process improvement) projects, collaborating with both internal and external stakeholders, and serving as a subject matter expert to ensure the seamless operation of various other Facilities business processes.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Who We Are
MEET MICHIGAN MEDICINE
With 47,000 employees across 11 hospitals and 180 outpatient clinics, Michigan Medicine is at the forefront of advancing patient care, biomedical research, and medical education. Innovation has always been our competitive advantage, from opening the first university-owned hospital in the United States to establishing the country's first human genetics department.
We're proud of our past but always looking ahead. Whether researching cutting-edge treatments, introducing new ways to engage our medical students, or developing new processes that improve safety outcomes for patients, tomorrow's advances in healthcare take shape here every day.
A THRIVING COMMUNITY
Michigan Medicine is based in beautiful Ann Arbor. Ample outdoor activities, excellent schools, and a thriving restaurant and culture scene help make Ann Arbor one of America?s best places to live and work. In 2024, U.S. News and World Report named it the ?Best City for Quality of Life.? At the heart of it all is the nationally renowned University of Michigan with its central and medical campuses.
BENEFITS
Just as our team members provide outstanding care to their patients, we emphasize taking good care of our talented workforce. To that end, we offer a robust benefits package that includes:
- Competitive salaries
- Extensive health, dental, and vision coverage that begins on day one
- Robust retirement savings plan with 2:1 match
- Generous time off (PTO accruals, 7 paid holidays, and 1 personal holiday, annually)
- Healthy living programs that support physical, mental, and emotional well-being and promote a work-life balance
- Dedicated employee childcare centers
- Professional development opportunities
- Tuition reimbursement program with financial assistance to employees who desire additional training or who are attending school
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Accreditation & Regulatory Compliance Support: Provide day to day support for the Facilities Accreditation team, helping ensure UM Health compliance with Life Safety/Environment of Care standards associated with all regulatory oversight agencies, including The Joint Commission, Centers for Medicare and Medicaid Services and the State Fire Marshal.
- Business & System Process Analysis and Ownership: Conduct thorough business process oversight, analysis and design helping architect and implement processes to optimize performance, meet business needs and follow standards.
- Project Leadership & Support: Lead and/or provide support for multiple concurrent medium- to large-sized (process improvement) projects, defining scope, timelines, and budgets, and ensuring project deliverables align with organizational goals.
- Analytics & Quality Assurance: Develop, implement and manage systems to collect and analyze process data in support of reporting, quality assurance and improved business practices and procedures.
- Mentorship & Cross-Training: Provide coaching and mentoring to junior staff, supporting their professional growth and cross-training within the team.
Training Development & Delivery: Develop and deliver training materials and sessions to business partners, ensuring they have the knowledge to effectively use systems, and complete required processes.
Skills You Have
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proven leadership skills with experience mentoring and training others
- Detail-oriented with a commitment to delivering high-quality work
- Collaborative team player who can work effectively with diverse groups
This job description provides a snapshot of the primary responsibilities and qualifications needed for the Business Process Consultant Senior role within the Facilities Quality team. We are looking for a detail-oriented, independent, and skilled professional with a passion for supporting Quality Improvement solutions in a facilities/clinical environment.
Required Qualifications*
- Education: Four-year degree in a related field.
- Experience: A minimum of five years of Business Process/Project Management experience. A minimum of three years of Regulatory/Safety Management experience (preferably in a Healthcare environment)
- Facilitation Skills: Strong experience in facilitating and leading teams of people through Quality Improvement exercises (Root Cause Analysis, SBARs, A3s, Value Stream Mapping) and team meetings.
- Coaching/Education Skills: Proven ability to develop educational modules and teach/coach others in their professional development.
- Analytics/Quality Assurance Skills: Proficient in establishing approaches to collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced Quality, Safety, Productivity, Reliability and Reduced Cost.
- Application Knowledge: MS Office/365 and Teams software with all modules and associated applications.
Desired Qualifications*
- The Joint Commission: Experience with supporting The Joint Commission (or Regulatory equivalent) survey cycles, including preparation, completion and follow-up actions.
- Industry Knowledge: Familiarity with Hospital Facilities Operations and Life Safety Management. Experience with Facility Planning, Construction Management and Activation Processes and Procedures.
- Application Knowledge: Experience using ServiceNow, Maximo, Sharepoint, Cornerstone and Tableau would all be desirable and used in support of this role.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.