Job Summary
We, the staff and faculty of the Fetal Diagnosis and Treatment Center are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.
Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies, we extend to patients, families, and each respective team member. The Fetal Diagnosis and Treatment Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.
The Genetic Counseling Assistant will support the Fetal Diagnosis and Treatment Center. The Genetic Counselor Assistant will assist the attending physicians and the genetic counselors with pre- and post-clinic work including handling logistics for genetic testing, entering information in clinic databases, test tracking, and participating as needed in clinic case conferences. Personal integrity, confidentiality, ability to multi-task, prioritize and work constructively in a team setting are required qualities.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
Responsibilities*
- Data entry in Epic and Excel.
- Coordination of genetic testing including entering patient demographic and insurance information into lab portals and requisition forms and ascertaining test costs and billing options.
- Tracking receipt of patients? consent forms, specimens to various laboratories and test results.
- Follow up with patients and laboratories as needed.
- Contacting patients with negative/normal test results.
- Review and preparation of the patient?s chart prior to the appointment.
- Preparing patient resource packets.
- Obtaining relevant records from the patient, their family members, or referring providers.
- Submission of prior authorizations for genetic testing in patients and family members.
- Assistance with other projects, such as updating clinic forms or patient/provider education resources, as needed.
Required Qualifications*
- High School diploma or an equivalent combination of education and experience is necessary.
- General office practices, ability to understand medical documentation and general knowledge of medical terminology is required.
- Exhibits professional and positive image when interacting with patients, faculty, and staff.
- Exceptional interpersonal skills.
- Ability to communicate effectively.
- Demonstrated excellent verbal and written skills.
- Candidate must be an active team player and be able to work independently.
- Able to handle multiple responsibilities in a fast-paced environment with accuracy.
- Strong organizational and prioritization skills are required along with outstanding customer service skills.
- Demonstrated record of excellent attendance.
- Demonstrated ability to work well under pressure and meet deadlines.
- Demonstrated strong critical-thinking and problem-solving skills.
- Demonstrated active listening and information technology skills.
Desired Qualifications*
- Previous clerical/medical records experience in an outpatient clinical or research setting.
- BS in Biology, Genetics, other science or degree in health field.
- Proven track record of reliability in working with private health information and communicating with patients.
- Working knowledge of Excel, Word, and Epic.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
This is 6 month term-limited appointment. At the end of the stated term, your appointment will terminate, and will not be eligible for Reduction-in-Force (RIF) benefits. This term-limited appointment does not create a contract or guarantee of employment for any period of time as you will remain subject to disciplinary or other performance measures, up to and including termination, at the will of the University in accordance with existing University policy and standards for employee performance and conduct.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.