How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
This engaging role supports the Academic Advising and Success department in the College of Arts, Sciences, and Letters (CASL). We seek a proactive individual to deliver efficient and exceptional student services support while handling vital administrative duties. The ideal candidate is self-motivated and eager to make a meaningful impact in higher education student services administration. For more information about the department, please visit: https://umdearborn.edu/casl/undergraduate-programs/advising-academic-success
Responsibilities*
Responsibilities may include but are not limited to:
- Respond to cases in Salesforce and route to others as appropriate (answering basic student and faculty questions, entering registration overrides, referring to other offices, etc). (Daily)
- Review and make decisions on forms submitted by students (Change of Program, Declaration of Certificate, Declaration of Pre-Professional Attributes, etc), route to the appropriate office for processing, and notify students of the decision and next steps. (Daily)
- Readmission applications: match student record in Salesforce, tag advisor, notify student of decision and next steps. (Daily)
- Assist student workers at the front desk and on the phone as needed. Cover the front desk and phones when student workers are unavailable. (Daily)
- Prep petitions for biweekly CASL Academic Standards Committee meetings. (Biweekly)
- Maintain three-year plans: regularly contact disciplines for updates and change posted plans accordingly (Once a semester)
- Website updates (Occasionally)
- Purchasing and reconciliation (Monthly)
- Assist director and assistant directors as needed (Occasionally)
Required Qualifications*
Seeking a self-motivated individual with interests in the area of higher education administration who possesses the following qualifications, attributes, and skills:
- High school education or equivalent and at least 2 years of experience in a related area
- Demonstrated high-level interpersonal skills and positive service-oriented attitude
- Ability to take initiative, solve problems, adapt to changes quickly, make independent judgements, and work effectively and independently
- Excellent written and verbal communication skills.
- High level of professionalism and ability to handle confidential information..
- Excellent organizational skills.
- Proficiency in the Microsoft Suite.
- Ability to communicate effectively in a culturally diverse environment .
- Ability to work as a part of a team.
- Experience with prioritizing and handling multiple assignments and deadlines simultaneously when needed; ability to adjust to changing priorities and receive direction from multiple people.
Desired Qualifications*
- Associate's or Bachelor's degree plus 2 years of office-related administrative support experience.
- Experience with M-Pathways, Banner, Salesforce and other U-M administrative systems.
- Administrative support experience in a U-M student services or advising department.
- Experience in higher education, experience in student records
- Familiarity with university travel/expense, and procurement policies and procedures is highly desired.
- Proficiency in the Google Suite
Work Schedule
40 hours per week Monday through Friday from 8:00 am through 5:00 pm. This position may be eligible for some flexible work opportunities at the discretion of the hiring department. During the first 6 months of onboarding, an onsite schedule is required. Flexible work agreements are reviewed annually and are subject to change depending on the business needs of the hiring department.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.