How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Team, address your specific interest in the position, and outline skills and experience that directly relate to this position.
Job Summary
Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a Front Desk position for the Pavilion Operating Rooms. The candidate will oversee the Pavilion Fron Desk clerical tasks.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Oversee Pavilion Front Desk Operating Room clerical tasks
- Schedule add-on cases in the OR Computer System
- Move cases from the Wait/Virtual room if appropriate
- Review all surgical cases to ensure they have proper supply and preference lists. Coordinate corrections with the RN Leads for each surgical service.
- Run reports, verify information, investigate anomalies, and correct deficiencies.
- Cover other clerical staff in the department as needed for breaks or emergency coverage.
- Coordinate updates and print supply requisitions
- Professionally and politely Field and route all phone calls
- Utilize on-call schedule to call in any needed physicians, nursing staff, etc.
- Assist staff and guests with OR-related questions
- Assist in billing preparation and other paperwork
- Provide clerical support when needed
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others
- Train new team members
- Maintain accurate training documentation and checklists
- Consistently remain at the OR Front Desk
- Receive and give reliable, detailed report at the start/end of your shift
- Other duties as assigned
Required Qualifications*
- Graduation from high school or equivalent combination of education and experience
- Excellent organizational, analytical and communication skills
- Good investigative skills and strong attention to details
- Demonstrate effective problem-solving skills
- Self-directed and motivated
- Prioritizes work and manages time
- Demonstrated ability to communicate and collaborate effectively with members of the healthcare team.
- Work well with minimal supervision and possesses strong attention to detail
- Excellent attendance record
Desired Qualifications*
- Knowledge of Perioperative and surgical environments
- Working knowledge of MiChart (EPIC) and Microsoft Teams
- Familiar with UMHS Policies and procedures
- Basic medical terminology
- Previous work/volunteer experience in a medical environment
- Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible
Work Schedule
The Michigan Medicine operating rooms runs 24 hours/day, 7 days/week. This is an onsite position. During training, the schedule will be predictable but will vary between days, nights, midnights, and weekends at each of the OR Front desks. The shift for this position will be Afternoons: Monday - Friday, 2:00pm - 10pm
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.