How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Job Summary
Drive AI Innovation at the University of Michigan!
Information and Technology Services (ITS) is searching for an AI Product Delivery Lead to play a pivotal role in shaping the future of AI at U-M. If you are passionate about agile leadership, AI-driven innovation, and creating private, secure, equitable and accessible solutions, we encourage you to apply!
Reporting to the Director of Emerging Technologies, you will serve as the Scrum Master and Agile Program Manager for the UM GPT suite our cutting-edge AI-as-a-service platform. In this role, you will lead agile development, optimize workflows, and drive strategic initiatives that prioritize security, privacy, accessibility, and equity. You'll collaborate with diverse teams and stakeholders across the university, fostering an inclusive and supportive development environment where everyone can contribute their ideas and expertise.
We welcome candidates from all backgrounds and lived experiences, including those who are underrepresented in technology. If you thrive in a collaborative, learning-focused culture and want to help shape the future of AI in higher education, we invite you to apply and make an impact!
Who We Are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about
Responsibilities*
Agile Program Management: Lead agile events including sprint planning, stand-ups, retrospectives, and backlog grooming. Serve as Scrum Master for the AI services team, ensuring efficient, iterative delivery and cross-team coordination that aligns with institutional objectives.
Product Roadmap Execution: Translate user needs and strategic goals into actionable product roadmaps. Manage feature planning, prioritization, and release cycles to deliver scalable, secure, and high-impact AI services.
Stakeholder Engagement & Communication: Build strong relationships with faculty, staff, and technical teams to gather feedback, manage expectations, and communicate priorities, risks, and progress throughout the product lifecycle.
UX & Human-Centered Design Integration: Ensure that AI services are designed with accessibility, usability, and equity at the forefront. Collaborate with UX designers and researchers to integrate human-centered design principles into product development.
Compliance, Privacy & Risk Alignment: Align AI service delivery with university policies and standards around data privacy, cybersecurity, accessibility, and ethical AI use. Coordinate with compliance and legal teams as needed.
Ongoing Learning & Professional Development: Stay updated with the latest trends in web development, AI, security, privacy, and accessibility. Allocate time for training and attending industry events to ensure that the UM GPT suite remains state-of-the-art.
Continuous Improvement & Metrics: Define KPIs, collect usage analytics, and lead retrospectives to assess product performance and delivery effectiveness. Apply insights to improve workflows, user experience, and service quality.
Required Qualifications*
- Bachelor's degree in Computer Science or a related field, or equivalent combination of education and experience.
- Minimum of 2 years of experience in AI product management or software project management.
- Proven experience in user research, interaction design, and human-centered AI development.
- Hands-on proficiency with Jira and Confluence in an agile delivery environment.
- Demonstrated expertise in Agile/Scrum methodologies, including sprint planning and roadmap execution.
- Ability to translate complex AI and technical concepts into intuitive, user-friendly product experiences.
- Excellent communication, collaboration, and stakeholder management skills, with a focus on cross-functional team engagement.
Desired Qualifications*
- Master's degree in Computer Science, Information Science, or a related field.
- Experience working in higher education, research institutions, or enterprise-scale AI deployments.
- Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or similar.
- Previous experience using the TDX API or integrating with enterprise IT service management platforms.
- Knowledge of data privacy regulations, AI ethics principles, and compliance standards (e.g., FERPA, GDPR, university-specific policies).
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Salary and responsibilities will be commensurate with the classification determined for any job offer.
Additional Information
PHYSICAL DEMANDS/WORK ENVIRONMENT
Punctual, regular, and consistent attendance is required. Ability to work on technical equipment installed at heights of 10 feet or higher. Normal amount of being stationary, average mobility to move around an office environment, able to conduct normal amounts of work at a computer. Requires travel to various locations on the UM campuses and moves through buildings including stairways with test equipment weighing up to 40 lbs. utilizing proper safety techniques. May require working during non-business hours and on weekends. Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement which the incumbent signs.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Dental and Vision Insurance
- Parental and Maternity Leave
- U-M EEO Statement
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.