How to Apply
A cover letter of one page or less is required and should be attached as the first page of your resume (due to system limitations).
Job Summary
Reporting to the Benefits Manager, LTD Program, you will manage Long Term Disability (LTD) claims, ensuring compliance with university policies and regulatory requirements. The Benefits Administrator Intermediate evaluates employee eligibility, analyzes job data, coordinates with insurance providers and internal stakeholders, and guides employees through the claims process with care. You will use your strong analytical skills to provide accurate information and compassionate support to faculty and staff navigating Long Term Disability benefits.
Responsibilities*
- Guide employees through the LTD claim application process, ensuring they understand requirements and deadlines.
- Review and process LTD claims, maintain accurate employee records, and ensure accurate documentation.
- Clearly communicate benefit entitlements and approve employment status changes for employees moving to or from LTD.
- Provide regular and timely updates to internal stakeholders, including Work Connections, HR Partners and Payroll throughout the LTD claims process.
- Calculate LTD benefit payments, including retroactive and future adjustments, and submit required documentation for continuation of university benefit plans.
- Process health statement applications for LTD enrollment and verify eligibility.
- Ensure compliance with LTD plan rules and protect confidential health information.
- Conduct benefit audits to confirm eligibility and compliance with LTD plan provisions.
- Review and recommend updates to LTD policies and plan documents.
- Maintain accurate LTD data in the system to support reporting and program integrity.
- Support vendor management by overseeing documentation and ensuring quality service.
- Issue termination letters for non-compliance with LTD requirements.
- Identify and recommend process improvements to enhance LTD program administration.
Required Qualifications*
- Bachelor's degree or equivalent combination of education, training and experience
- 2 years in a similar role requiring confidentiality, timeliness, communication, customer service, organization, and prioritization.
- Demonstrated knowledge of data management principles, including maintaining data integrity and handling of confidential materials.
- Experience with one or more enterprise business systems such as HRIS, benefits administration platforms, or payroll systems.
- Proficient in Microsoft Office applications such as MS Word, MS Excel, MS Access, and MS PowerPoint.
- Demonstrated attention to detail and proven ability to multi-task and set work priorities.
Work Locations
Will require some regular onsite presence at Wolverine Tower (ie, 2-3 days per week) during the initial training period. Flexible or hybrid work may be allowed; flexible work arrangements are reviewed annually and may be subject to change.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
You are invited to review the job description to learn more about this position: https://drive.google.com/file/d/1WFNlPb84fZduct5g0b6QeXctqTop_EYH/view?usp=sharing
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off, including family leave
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.