How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
Provides an intermediate level of customer service and clerical support to patients within either inpatient or outpatient settings. May assist adjacent work units. Guides entry-level positions and suggests workflow changes and improvements.
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
- Pre-Service Business Tasks Workqueue - accurately verify patient information, including demographic details, adding referring provider, medical history, and insurance coverage.
- Work with central authorization on obtaining insurance authorizations.
- OR scheduling.
- Obtaining authorization for OR cases.
- Contacting Approved/Denied patients.
- Referral Workqueues - imaging external referrals and creating referral shells for external referrals.
- Charge reconciliation workqueue.
- Charge reconciliation emails with revenue cycle.
- Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
- Check schedules for errors and contacting patients.
- Phones (inbound and outbound).
- Serve as the point of contact between patients, healthcare providers, and administrative staff.
- Communicate appointment changes, test results, or instructions to patients clearly and promptly.
- Template/Grid edits.
- Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
- May collect cash and credit card payments from patients, determine patient pay portion and provide receipt of payment.
- Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.
Required Qualifications*
- Exceptional customer service experience (preferably in a medical environment)
- Good investigative skills and strong attention to detail
- Effective problem-solving skills
- Self-direction, motivation, and ability to multitask with minimal supervision
- Ability to prioritize work and manage time effectively.
- Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team
- Multitasking in high-pressure environment
- High school diploma or General Education Development (GED) credential
- 3-4 years of experience or a combination of education and experience
- Excellent attendance record and reliability
Desired Qualifications*
- Working knowledge of Epic/MiChart, and Microsoft Teams
- Familiar with UMHS policies and procedures.
- Basic medical terminology
- Previous work/volunteer experience in a medical environment
- Customer Service-Focused, Multi-Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.