Job Summary
To supervise the operational activities of clinical services within the Histocompatibility Laboratory section in the Department of Pathology.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings.
Responsibilities*
Operational oversight:
- Provide day-to-day administrative supervision of qualified personnel performing testing and reporting high complexity test results.
- Schedule employees to provide adequate and equitable staffing in all areas.
- Supervise and coordinate daily operational lab activities, working closely with senior technologists to implement laboratory practices and procedures.
- Monitor and amend workflow to achieve maximum productivity and quality.
- Serve as a resource for technical and procedural problems from staff and outside institutions.
- Implement new and revised policies and procedures in the laboratory framework.
- Establish an atmosphere that satisfies employees physical needs and safety.
QC/QA/Compliance
- Responsible for monitoring test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained.
- Assure that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
- Coordinate, Implement and participate in monitoring the laboratory Quality Assurance Program.
- Assists with compliance of regulatory agency (CLIA, CAP, ACHI) rules and regulations.
Orientation/Training/Competency
- Provides or coordinates orientation to lab and department policies to all testing personnel.
- Review and approve training checklists. Oversee and evaluate training of all personnel performing laboratory testing. Verifies staff are trained and competent prior to performing testing on patient specimens independently.
- Oversee performance competency documents of testing personnel.
Personnel
- Develop performance objectives for each employee and conduct formal reviews at least annually. Evaluate employee skills and assess educational and training needs routinely.
- Provide timely and constructive feedback. Participate in the resolution of employee complaints. Counsel, coach and discipline as necessary.
- Enforce attendance policy and approve payroll for direct reports.
- Approve Vacation, trades and comp-time.
- Provide an environment which motivates and enriches staff. Assist staff in personal and professional development.
- Create opportunities for self and others to obtain additional skills and knowledge through a variety of methods.
- Fulfill and assist employees with departmental continuing education requirements.
Management
- Work in cooperation with the management team to optimize workflow within the laboratory.
- Actively participate in setting goals and objectives for the laboratory.
- Take an active part in creating laboratory policy, organizational decisions, selecting candidates, introducing new procedures, and selecting new instruments.
- Work with HLA director and Administrative Manager to evaluate and recommend changes to the lab including equipment, supplies, and staffing.
- Keep Administrative Manager informed of problems or changes in procedures that impact the section or shift
Perform Testing
- Maintain expertise and competency in both serology and molecular areas of the laboratory to ensure adequate performance of staff and to provide assistance in the event of short staffing situations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Participate in on-call during off hours for both primary and secondary virtual crossmatch reviews, when needed.
- Actively participate in the validation process of new assays and equipment.
- Assist in performing cost analysis for new methodologies.
- Act as the point of contact during ASHI and CAP inspections.
Core Values/Customer Service
- Adhere to the highest ethical standards, practicing truth and transparency in words and actions
- Treat everyone with dignity, kindness, and respect, promoting the well-being of self and others
- Work together with a shared purpose where each voice is encouraged, respected and valued
- Promote a culture of creativity that inspires new ideas and ways of thinking and behaving
- Maintain a positive attitude and atmosphere for all staff to work in
- When errors appear to be systemic in nature-bring to the attention of Management team to work with staff in finding solutions
- Be open minded to new approaches related to process improvement
- Strive for first time quality
- Be considerate of customers and colleagues time
- Respect and uphold confidentiality.
- Greet individuals by name using direct eye contact and smile to show you are fully engaged
- Anticipate the needs of patients, visitors and colleagues & make every effort to exceed them
- Be empowered to solve problems and provide service recovery when necessary
- Return business e-mails and telephone calls promptly
- Work to find the answer to a question even if you do not know the answer, and let the questioner know when to expect a response
Required Qualifications*
- Bachelor's degree in medical technology or biological science which is directly related to the duties of the position, as well as certification as a Medical Laboratory Scientist or Medical Technologist.
- Minimum of 6 years of experience in a clinical laboratory relative to the title.
Desired Qualifications*
- Demonstrated leadership experience of professional and support staff in a CLIA Clinical Lab setting.
- The preferred candidate would be competent in both serological and molecular testing as it relates to histocompatibility and immunogenetics.
- Excellent interpersonal and organizational skills.
- Effective communication skills
- Excellent written and oral communication skills.
- Demonstrated ability to teach and/or train students, junior laboratory personnel in laboratory techniques and/or protocols.
- Ability to work independently or as a member of our team.
- Excellent attendance, ability to multi-task, prioritize appropriately, and exercise good judgment
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
SUPERVISION RECEIVED
- Supervision is received from the Administrative Manager, or other designated official.
SUPERVISION EXERCISED
- Administrative supervision is exercised over specimen processors, laboratory technicians, medical technologists, medical technologist specialists, and other assigned staff
- Functional supervision is exercised over specimen processors laboratory technicians, medical technologists, medical technologist specialists, senior technologists, and other assigned staff
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Works with infectious disease and/or hazardous materials.
- May have exposure to noise from laboratory equipment and pneumatic tube system.
- May participate in a rotating weekend, holiday and on call work schedule if staffing needs arise.
- Requires frequent (standing/walking/sitting/hand pipetting) for long periods of time and the ability to lift up to 20 lbs.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.