Job Summary
Department of Otolaryngology - Head and Neck Surgery is looking for an enthusiastic, reliable and service-oriented individual to be a part of our Hearing Aid Program. The individual in this role is expected to assist patients in our clinic and balance other daily responsibilities in a team-based setting. They will provide support to Audiologists and Otolaryngology physicians.
Responsibilities*
Hearing Aid Program specific:
- Provide reliable support to clinical staff by looking up insurance information to identify patient eligibility and compliance with insurance coverage guidelines, use information provided by the referral coordinator team in identifying estimated insurance and patient costs for hearing aids; enter information onto purchase agreements. For those insurances requiring authorization obtain prior authorization to insurances.
- Assist with appointment scheduling, consistent documentation in medical record of all patient related interactions, entering charges and processing payments, etc.
- Using clinical databases to order, track and prepare hearing aids, bone conduction devices and other technology for upcoming patient appointment; maintain and track supply inventories of clinical consumables, devices, services, etc.
- Update manufacturer software as necessary.
- With training, troubleshoot and perform minor hearing device repairs for scheduled or walk-in patients.
Communicate with audiologists concerning updates on orders, insurance verifications or prior authorizations. - Assist the audiologists in the completion of clinical appointments as needed.
- Provide training and cross-coverage for other technicians as needed.
- Maintain inventory of loaner devices including those procured for temporary use from manufacturers as well as those purchased by our clinic using donor funds.
- Participate in all scheduled technology update sessions held by hearing aid manufacturer representatives.
- Remain flexible and adapt to new requirements, processes, and procedures as required.
- Provide strong customer services in a pleasant manner that include but are not limited to greeting patients, assisting faculty and staff in patient care, answering business phones.
- Provides consistent documentation in medical record of all patient related interactions.
- Ensures accuracy and consistency with entering charges and processing payments and maintaining a cash drawer.
- Complete multiple tasks independently.
- Assist with other operational tasks as necessary.
- Interact with all department providers and staff respectfully and appropriately.
- Problem solve independently and as a part of your team.
- Perform other duties as needed.
Required Qualifications*
- High School Diploma or an equivalent combination of education and experience is necessary.
- Experience in medical setting with knowledge of medical terminology and insurance.
- Well-developed interpersonal skills as well as excellent oral and written communication skills.
- Strong computer skills, including knowledge and experience with MS Office.
- Demonstrates excellent customer service skills.
- Individual must exhibit a professional and positive image and an excellent attendance record.
Desired Qualifications*
- Bachelor's degree or equivalent combination of experience and education
- Experience working with clinicians and/or patients or individuals with hearing loss
- Knowledge of Epic/MiChart
- Knowledge of UMHS/University of Michigan policies and procedures
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.