What You'll Do
BASIC FUNCTION AND RESPONSIBILITY
As a Patient Services Associate, you will be a key member of a team of our Speech-Language Pathology and Audiology team, supporting patients with Cochlear Implants and other implantable devices. Your role is essential in creating a welcoming and supportive environment for patients and their families. You will manage front-line administrative tasks that ensure smooth clinic operations and positive patient experience.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Greeting and assisting patients during check-in and check-out
- Handling incoming phone calls, scheduling appointments, and providing helpful, accurate information.
- Maintaining and updating patient records while ensuring confidentiality and HIPPA compliance
- Communicating with appointment details and follow up instructions to patients and their families
- Collecting payments and issuing receipts
- Supporting the healthcare providers with administrative tasks and coordinating follow-up services
- collaborating with clinical and administrative staff to ensure efficient patient flow and high-quality care.
SUPERVISION RECEIVED
Direct supervision is received from site Manager.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience.
Desired Qualifications*
- 1 year of customer service experience.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.