Job Summary
Michigan Medicine is seeking a strategic and experienced Senior Business Process Consultant to join the Facilities Quality department. This role will lead complex, cross-functional projects aimed at improving quality, safety, productivity, and operational performance across Michigan Medicine?s healthcare facilities.
As a key member of the Facilities Planning & Development team, you'll collaborate with clinical departments, support services, Lean coaches, and executive leadership to plan, execute, and sustain high-impact process improvements. The ideal candidate is a proactive leader with strong project execution skills, critical thinking capabilities, and a deep understanding of business process analysis and change management in complex environments.
Why Join Michigan Medicine?
MEET MICHIGAN MEDICINE
With 47,000 employees across 11 hospitals and 180 outpatient clinics, Michigan Medicine is at the forefront of advancing patient care, biomedical research, and medical education. Innovation has always been our competitive advantage, from opening the first university-owned hospital in the United States to establishing the country's first human genetics department.
We're proud of our past but always looking ahead. Whether researching cutting-edge treatments, introducing new ways to engage our medical students, or developing new processes that improve safety outcomes for patients, tomorrow's advances in healthcare take shape here every day.
A THRIVING COMMUNITY
Michigan Medicine is based in beautiful Ann Arbor. Ample outdoor activities, excellent schools, and a thriving restaurant and culture scene help make Ann Arbor one of America's best places to live and work. In 2024, U.S. News and World Report named it the "Best City for Quality of Life". At the heart of it all is the nationally renowned University of Michigan with its central and medical campuses.
BENEFITS
Just as our team members provide outstanding care to their patients, we emphasize taking good care of our talented workforce. To that end, we offer a robust benefits package that includes:
- Competitive salaries
- Extensive health, dental, and vision coverage that begins on day one
- Robust retirement savings plan with 2:1 match
- Generous time off (PTO accrual up to 2.4 weeks, 7 paid holidays, and 1 personal holiday, annually)
- Healthy living programs that support physical, mental, and emotional well-being and promote a work-life balance
- Dedicated employee childcare centers
- Professional development opportunities
- Tuition reimbursement program with financial assistance to employees who desire additional training or who are attending school
Responsibilities*
- Lead the execution of medium to large-scale projects within the Facilities Planning and Operations team, overseeing planning, resource allocation, and milestone management. Proactively identify and escalate any issues or deviations. Ensure effective communication and reporting across all project phases.
- Collaborate with clinical departments, support services, lean coaches, and executive leadership to ensure alignment with organizational objectives and successful project outcomes.
- Direct and support intermediate staff and teams (internal & external to Facilities) in analyzing and measuring the effectiveness of existing business processes and applications. Oversee the development and implementation of sustainable, repeatable, and quantifiable process improvements.
- Instruct and guide internal and external intermediate staff and teams in facilitating Lean Design, Root Cause Analysis, After Action Reviews, SBARs, A3/PDCA, and Value Stream Mapping to effectively address emerging Quality and High Reliability issues.
- Collect and analyze process data, policies, and procedures to identify, develop, recommend, and implement business practices that enhance Quality, Safety, Productivity, Reliability, and
- Reduced Cost, all while ensuring compliance with institutional and regulatory standards.
- Provide support to the Hospital Facilities Quality Business Process Consultant and Project Manager team members (Leads, Seniors, and Intermediates) by facilitating workshops and ensuring smooth execution.
- Deliver presentations on key aspects of project execution to senior leadership and other stakeholders.
Skills You Have
- Strong analytical, critical thinking, and problem-solving skills
- Excellent communication and presentation abilities
- Proven project leadership with experience in process improvement and change management
- Ability to manage multiple priorities in a fast-paced, complex environment
- Technologically proficient, especially in Microsoft Office 365 (PowerPoint, Teams)
- Detail-oriented, self-motivated, and able to work independently
- Collaborative team player with experience mentoring others and engaging diverse stakeholders
This job description provides a snapshot of the primary responsibilities and qualifications for the Facilities Quality Sr. Business Process Consultant role. We are seeking a detail-oriented, independent, and skilled professional with a passion for leading complex projects, driving process improvements, and supporting operational excellence in a clinical and facilities-focused environment.
Required Qualifications*
- Bachelor's degree or higher with commensurate professional experience.
- 6+ years of progressively responsible project management experience, with a proven track record in successfully managing projects.
- 5+ years of experience in Benchmarking, Business Process Analysis/Reengineering, and/or Change Management.
- Strong verbal and written communication skills, including active listening, with the ability to engage with and convey information effectively to diverse audiences.
- Exceptional leadership, interpersonal, and team-building skills with proven ability to lead and collaborate within interdisciplinary teams across clinical, support services, and facilities departments.
- Technologically adept, with proficiency in Microsoft Office 365, Teams, and associated applications, and the agility to quickly learn and leverage new digital tools.
- Advanced critical thinking skills to ensure successful project execution and continuous process improvement.
- Ability to work autonomously with minimal supervision, taking initiative and driving results.
- Strong decision-making abilities with a proactive approach to problem-solving.
- Expertise in creating impactful and engaging PowerPoint presentations.
Desired Qualifications*
- PMP, Lean Six Sigma, or similar certifications.
- Knowledge of Michigan Medicine?s regulatory and compliance standards.
- Strong knowledge of healthcare and/or facilities management standards and practices.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.