How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Department Summary:
University Health and Counseling (UHC) provides comprehensive, public-health informed preventative and clinical services (counseling individual, group, relationships; 14 different medical services and specialties, nursing, pharmacy, diagnostic services), mental health promotion, education, training, outreach, and postvention to the U-M campus community (students, faculty, staff, retirees and guests). An actively merging unit of two accredited departments: University Health Service (Accreditation Association for Ambulatory Health Care/AAAHC) and Counseling & Psychological Services (International Association of Counseling Services/IACS) with >220 staff and trainees, UHC provides coordinated, integrated care within the same electronic health record (Epic/MiChart) as Michigan Medicine (MM), where many community members also receive emergency, inpatient, and outpatient care (e.g., MM emergency departments, inpatient services, intensive outpatient programs, partial hospitalization programs, and specialist ambulatory care). UHC operates in two primary locations (Michigan Union, 530 S. State St.; University Health Service, 207 Fletcher St.) as well as in embedded counselor offices in 18 schools/colleges across central and north campus. UHC is a unit of U-M Student Life (SL) and reports to the SL Associate Vice President for Health & Wellbeing and up to the Vice President of Student Life, who is a U-M Executive Officer (EO).
Position Summary:
The Acute and Complex Care Specialist will join a new team at UHC that will ensure timely, accessible care across the U-M continuum of mental health care. Providing both direct service and acting as a clinical liaison between UHC, Michigan Medicine, and outside mental health providers, the team bridges gaps in the mental health system of care through ongoing needs assessment, counseling and therapy, complex care management, outreach, consultation, warm handoffs, and connection to non-clinical resources in order to ensure wrap-around continuous care. This unique role will have flexibility to be located both at CAPS and UHS.
Responsibilities*
Clinical - 65%
- Provide care for students seeking same-day or next-day urgent, crisis, and complex care services. This includes weekly primary duty shifts or acting as backup when primary team members are absent.
- Responsibilities include:
- Conduct clinical diagnostic interviews to evaluate/assess and respond to client needs.
- Assess risk and follow established protocols.
- Provide immediate clinical and support interventions.
- Coordinate and assist staff with real-time support for clients in crisis and/or with complex clinical needs
- Engage in direct clinical services with a caseload of clients. Responsibilities include:
- Provide therapy, stabilization services, and continuity of care for clients with acute or complex needs or who are at risk.
- Provide bridging appointments, initial consultation, and treatment groups that include but are not limited to presenting concerns of anxiety, emotional regulation, depression, and crisis stabilization
- Provide clinical case management including:
- Use agreed upon standards and protocols to evaluate client needs and to develop case management plans for clients referred by UHC staff.
- Connect client and supporting staff with appropriate campus and community resources to address client mental health and situational concerns and/or to assist in the problems of daily living.
- Support client post-hospitalization needs as part of / in coordination with Clinical Care Management Team (CCMT).
- Provide students with stepped care (step up and step down)
- Respond to indirect requests for assistance via MiChart in-basket messages
- Help students navigate difficult insurance concerns in collaboration with UHC Campus Insurance office
- Monitor messages sent after-hours via MiChart, UHC after-hours services (Fonemed, Uhelp)
- Cross-cover for clinical colleagues (as needed) in order to ensure continuity of access and operations
- Provide supervision for trainees (credential dependent).
Administrative - 25%
- Participate in all required UHC functions (meetings, summits, retreats, continuing education events).
- Connect with other UHC, Student Life, and University staff and offices to maintain knowledge of resources for students.
- Engage with, build, and maintain relationships with community providers and resources.
- Maintaining documentation of clinical work in a complete and timely manner.
- Provide clinical workshops and liaison services.
Other Duties as Assigned - 10%
- This is credential dependent and may include other indirect and direct clinical responsibilities and tasks, as well as involvement in work teams and committees.
Required Qualifications*
- Master's degree in Social Work, Counseling Psychology, Clinical Psychology or Counseling.
- Licensed or license eligible in the State of Michigan (applicant does not need multiple licenses. LLMSW, LMSW, or LPC are acceptable).
- Social Workers full license must be obtained within 2 years. If the full license is not acquired within two years, employment may be terminated
- Professional Counselor must be fully licensed
- At least one year of experience providing triage, crisis intervention and care coordination to diverse populations
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Position Criteria (leadership and behavioral qualities expected in this position):
These are the criteria that the hiring team will evaluate you for your demonstrated competency and expertise in the following areas:
- Providing mental health services to college student/young adult populations.
- Competency and/or training in primary modes for clinical interventions including but not limited to CBT, DBT, ACT and EMDR.
- Ability to work effectively with a multidisciplinary team of mental health providers
- Demonstrated strength in clinical assessment skills
- Demonstrated competency in providing culturally sensitive clinical services
- Demonstrated ability to maintain a flexible yet highly organized work style
- Excellent interpersonal, verbal, and written communication skills
Working Conditions:
- Hybrid: In office 4 days a week and option to work remote 1 day a week. 1st shift: Monday - Friday.
Physical Requirements:
- The incumbent is required to remain in a stationary position for extended periods.
Limited License $60,850 - $67,000
Full License $67,000 - $73,050
Salary may vary depending on qualifications, experience, and education of selected candidates
This role may have reporting obligations under Title IX and Clery.
Selected candidates whose start date is 4/1/2025 or after, will not be eligible for the university FY25-26 salary/merit plan unless otherwise notified.
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Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.