Job Summary
Join the Shared Service HR Team!
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization dedicated to delivering user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers. You will spend 90% of the time answering inquiries via phone
Reporting to the HR Customer Care Supervisor, you will provide customer service for the entire University (up to 58,000 employees) and process or escalate accordingly.
Work Location:
Work is 95% remote. Please note that occasional on-site presence may be required. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.
Please note:
- This position is seasonal: Potential duration August 18th - January 23rd, 40 hours per week
- Visa sponsorship is not available for this position
Responsibilities*
- Develop subject matter expertise while answering and triaging inquiries relating to areas of Benefits for Open Enrollment.
- Handle a high volume of phone calls and tickets using a case management tool to open, document, process, and resolve tickets.
- Potential outreach to U-M employees, retirees, etc., groups via phone for important communication/follow-up.
- Access records in multiple systems to resolve inquiries.
- Communicate via both email and phone to collect additional information and provide updates on ticket status.
- Work in a collaborative environment with business partners, customers, and colleagues.
Required Qualifications*
- High School diploma or equivalent
- 1+ years of experience providing Customer Service with a focus on triaging calls or call center functions
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.