How to Apply
A cover letter is required for consideration for this position. Your cover letter should be at most 1 page and should be attached to your resume. The cover letter should address your specific interest, skills, and experience related to the position.
Job Summary
The Department of History at the University of Michigan is one of the premier and largest History departments in the world. We are a diverse intellectual community dedicated to excellence through research and teaching; learn more about the department at http://www.lsa.umich.edu/history/.
We seek a team member who:
- embraces the mission and vision of LSA and the department of History and the principles of integrity & trust, accountability & sound judgment, collaboration & innovation and positive & engaged community.
- has an innovative and flexible approach to work.
- enjoys working with quickly evolving projects and is comfortable taking action in a growing and changing workplace.
- has a high level of initiative, discretion, accountability and sound judgment regarding sensitive and confidential matters.
Responsibilities*
The Student Services Assistant provides support to the History undergraduate program, the Science, Technology, and Society (STS), and Medieval and Early Modern Studies (MEMS) programs. The Student Services Assistant will handle sensitive and confidential information which necessitates discretion, sound judgment, and strict confidentiality in all aspects of work. The individual in this role must be able to work independently in a rapidly changing environment while effectively addressing and managing significant competing priorities and duties. This position reports to the Student Services Manager and works closely with the Directors of STS, MEMS, the Director of Undergraduate Studies (DUS) and the Associate Director of Undergraduate Studies (ADUS).
Curriculum and Instructional Support (40%)
- Order teaching evaluations for all History classes; collect evaluation data at the end of each term, archive on shared drive, and notify senior leadership; perform ad hoc requests for evaluation data.
- Field grade inquiries from students and assist both students and faculty with the process of changing incomplete grades to letter grades.
- Primary contact to the Office of the Registrar for classroom scheduling requests, including midterm and final exams, and scheduling special accommodations.
- Monitor and ensure all instructors upload their course syllabi to the LSA syllabus archive each term. Attend monthly meetings for all LSA curriculum/student services staff (LUGS).
- Process overrides for all undergraduate courses.
- Coordinate class field trips per academic year and process honorarium requests (number per semester varies).
- Process all undergraduate course list updates for degree audits.
- Manage the History undergraduate Honors program.
Undergraduate Program Support (30%)
Communication
- Add newly declared student email addresses to Mailchimp and MCommunity email group.
- Send biweekly newsletter and other targeted email messages to declared majors and minors (via Mailchimp and the shared department advising mailbox).
- Work closely with the DUS/ADUS/Outreach team to develop resources that promote the study of history and provide valuable information to students studying or thinking about studying history.
- Manage the content of undergraduate web pages.
- Facilitate communication with students, faculty, and staff about undergraduate awards.
- Receive nominations and applications, collate materials, and work closely with the Undergraduate Committee to select and notify award winners.
- Provide monthly balance reports to ADUS and DUS.
Undergraduate Program Support
- Administrative member of the undergraduate committee. Prepare documents (applications, award nominations, etc.) for committee review, attend and take notes at all Undergraduate Committee meetings, prepare and distribute meeting minutes after each meeting, upload minutes to the department portal, and communicate action items with other staff as needed.
- Provide high-level support to the department's Director of Undergraduate Studies. Work closely with the DUS to provide excellent experiences for our undergraduate students. Assist the DUS with regular and ad hoc meetings, prepare memos to send out under DUS signature, and perform additional miscellaneous tasks throughout the year.
Advising
- Respond to and/or triage all messages to the departments advising email inbox.
- Triage walk-in advising concerns, answer advising questions, and provide referrals to other programs or units on campus when applicable.
- Provide information about the major to prospective first-year Michigan students and meet with them in person when they visit campus.
- Hold 4-6 hours of weekly, in-person advising appointment slots during the academic year and spring/summer for undergraduate advising.
- Process major/minor declarations weekly.
- Create an advising calendar each semester with input from faculty advisors and DUS.
Events
- Primary responsibility for planning and executing the department's participation in LSAs annual Major/Minor Expo (which occurs in March), including attending the event and discussing the departments program offerings with interested students.
- With guidance from DUS and ADUS, develop and organize undergraduate career exploration events, course fairs, and events for community building, such as study table opportunities.
Assist with the planning and execution of the annual undergraduate graduation event, including compiling the list of students eligible to participate, choosing and assembling gifts for the graduates, designing and printing certificates, soliciting nominations for student speakers, and collecting photos and quotes from graduates to be displayed at the event. Attend the event and participate in the setup and clean-up. - Assist in planning the annual Welcome Back Picnic for majors.
Support for STS/MES (10%)
- Work with program directors to set the event calendar for the year.
- Discuss logistics and event planning with the Office Manager to ensure successful seminars and workshops.
- Provide support for students in applying for certificates, enrolling in courses, and completing progress reports.
- Maintain the MEMS and STS intranets, websites, and Google Drives.
Departmental Administration Support (20%)
Student Organizations
- Provide oversight for the History Club by reserving space for their weekly meetings, assisting with swag orders, and collaborating on department-hosted events with History Club involvement.
- Provide support for the Michigan Journal of History relating to printing and shipping journals and web domain hosting.
Customer Service
- Responsible for providing exceptional service to faculty, students, staff, parents, and other community members walking in, emailing, or calling the office during business hours.
- Responsible for responding to inquiries to the main departmental email inbox.
Other Events
- Department Support: provide secondary event support for a variety of department events.
Required Qualifications*
High school diploma or equivalent and previous work experience in student services administration. The Department of History depends on our staff to work successfully in a team environment as well as to work independently. A high degree of attention to detail and accuracy is a must. We are looking for someone who shows initiative, the desire to identify opportunities for changes to processes, procedures, and duties, and a willingness to assume additional responsibilities.
Desired Qualifications*
A Bachelors degree is preferred. Experience with any of the universitys student services modules within MPathways, collaborative file sharing, and Google products is also preferred. Experience with graphic design and Adobe Experience Manager (AEM) would be helpful.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The salary range for this position is $40,400 to $50,500, please note a higher salary may be offered for highly qualified candidates.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.