Job Summary
Under the general supervision of the Post Service Revenue Cycle Director, the Post Service Revenue Cycle Training Specialist (Intermediate) administers, organizes, and delivers training programs related to staff development, on-the-job training, and new employee orientation. This role maintains training records, tracks employee progress, and evaluates program effectiveness. The position requires demonstrated expertise in medical coding, insurance billing, and associated compliance activities. Independence in decision-making and the application of Lean Thinking principles are key.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
- Serve as a subject matter expert in medical coding, insurance billing, and accounts follow-up processes.
- Develop, implement, and maintain educational programs, policies, and system enhancements to improve unit financial and operational performance.
- Provide ongoing education and training for new and existing staff in Epic, insurance billing, reimbursement, and follow-up processes.
- Create, update, and distribute educational materials for billing and follow-up staff.
- Assist in onboarding new employees, including preparing training itineraries.
- Perform regular (bi-weekly) productivity and quality audits for all staff, escalating findings to management as appropriate.
- Monitor changes to relevant laws, regulations, and policies, ensuring compliance with all billing procedures.
- Collaborate with the Post Service Revenue Cycle Analyst and participate in department meetings as needed.
- Perform other related duties as assigned.
Required Qualifications*
- Associate's degree in health or business administration or equivalent combination of education and experience.
- 2-5 years of professional experience, including demonstrated leadership, process improvement, and resource roles.
- Excellent verbal and written communication skills.
- Proven ability to produce high-quality work efficiently and accurately.
- Experience handling confidential information professionally.
- The ability to work independently and within a team environment demonstrates trust-building and positive relationships with colleagues.
- Strong organizational skills, attention to detail, problem-solving, and critical thinking abilities.
- In-depth knowledge of hospital and/or physician billing policies and procedures, third-party payer processes, and regulatory requirements.
- Extensive knowledge of CPT/ICD-10 coding conventions.
Desired Qualifications*
- Bachelor's degree in health or business administration.
- Medical coding certification.
- RHIT/RHIA certification.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.