Job Summary
- UM Health Transplant Center is the largest and most experienced transplant center in Michigan. The Transplant Center encompasses our adult kidney, pancreas, liver, heart and lung transplant programs as well as pediatric kidney, liver and heart transplant programs. In addition, we have two living donor programs serving both adult/peds kidney and adult/peds liver patients.
- The Solid Organ Transplant Program Manager is responsible for managing the administrative systems and operational activities of assigned Transplant Center Solid Organ Transplant Programs. This includes leading people, processes, technology, and projects to achieve the program?s strategic goals, integrating program operations across the enterprise, including outreach clinics and state-wide partnerships.
- The role requires a commitment to excellence and the ability to adapt in a complex healthcare environment
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
Organizational Relationships:
- Has a direct reporting relationship to the Transplant Center Administrator
- The TC Solid Organ Transplant Program Manager partners with the assigned transplant program(s) medical and surgical physician directors to achieve program goals and objectives
Key responsibilities:
Program Operations Management:
- Serve as program lead for assigned solid organ transplant programs
- In partnership with program physician/clinical leadership, manage and coordinate program operations including clinical, quality, and operational activities and meetings
- Work with clinical operational partners to enhance patient satisfaction, access, quality and safety, and resource utilization while ensuring regulatory compliance with OPTN, UNOS, CMS, and TJC
- In partnership with center and program leaders, plan, lead, and facilitate program meetings and retreats to review performance metrics, develop program plans, resolve issues, and identify areas for improvement including program market strategies
- Lead the development and implementation of new systems, policies, and clinical protocols. Own and maintain program policies in Policy Stat.
- Develop and maintain accurate program marketing and educational materials
Regulatory Compliance:
- Lead, plan and facilitate program preparation for regulatory reviews and site visits
- Ensure systems for regular audits, ensure compliance with standards and communicate and implement regulatory changes, design faculty and staff education and training as appropriate
Process OPTN key personnel changes for the assigned programs - In partnership with center leaders, directors, TC quality, and subject matter experts, coordinate and prepare responses and corrective action plans to regulatory inquiries
Quality Assurance/Process Improvement:
- Drive Quality/Lean initiatives and interdisciplinary program development aligned with program and center goals
- In partnership with operational leaders in the clinical segments, develop and implement projects to enhance service delivery and meet operational targets
- Prepare SBAR and A3 reports, facilitating problem resolution and improved communication
Reporting and Analysis:
- Provide timely projections, assessments, and audit findings and facilitate review and action planning based on results
- In partnership with center and program leadership, develop program annual activity budgets and variance reporting
- Create program review process and annual report highlighting program strengths, challenges, and improvement efforts. Assist in the development of the Transplant Center Annual Report.
- Develop clear, data-driven proposals to leadership, addressing issues and resource requests logically and cost-effectively
Workplace Culture:
- Commit to enhancing workplace culture and belonging while creating an ideal environment for faculty and staff. Participate in efforts to improve faculty, staff, patient, and referring provider satisfaction, engagement, and connection.
Collaboration:
- Support Transplant Center activities as assigned; Represent the Transplant Center in various projects across the clinical enterprise, collaborating with stakeholders across the institution and broader statewide system.
Required Qualifications*
- Master's degree in a business, healthcare, nursing, or related field (i.e.; MBA, MHSA, MPH, MSN, MS, etc.)
- 2-3 years healthcare experience, preferably in clinical operations
- Strong multitasking, organizational, and problem-solving skills
- Effective communication and interpersonal skills, emphasizing customer service
- Ability to work independently and collaboratively in a diverse environment, experience working with clinicians
- Demonstrated commitment to enhancing workplace culture and belonging
Desired Qualifications*
- Project management and process improvement experience in clinical operations
- Knowledge of CMS, UNOS, OPTN, and Joint Commission standards
- PMP or other relevant certification
- Transplant experience
Work Schedule
40 hours - M-F - Dayshift
Work Locations
Ann Arbor, MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
- Hybrid role requiring regular onsite presence as driven by the requirements of the role (minimum 40% effort onsite)
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.