How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Team, address your specific interest in the position, and outline skills and experience that directly relate to this position.
Job Summary
Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family-centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical Pavilion OR Front desk position for the Operating/Recovery Rooms Department. The candidate will learn OR Front Desk at Pavilion.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Oversee and perform Pavilion Front Desk Operating Room clerical tasks
- Get report from the evening clerk and follow up as needed
- Remain present at the desk to answer calls, walk in questions, receive and distribute tubed products, etc. except when needed for work reasons
- Schedule add-ons, urgent and emergent cases
- Place cases from waiting rooms to the assigned room per Charge Nurse or Charge Anesthesia
- Enter post-op billing supplies, implants, and equipment and instrument charges in ORMIS
- Change/add/delete Procedure and Procedure levels post-op
- Verify that the Room charge and Recovery Room charges have been generated prior to marking case Ready to send (if information is missing verify information with other departments and enter into system)
- Enter delayed billing
- Run and correct Rooms Verification Report, making sure that all cases are appropriately assigned to a room (move cases out of wait rooms)
- Run and correct Billing QA report daily.
- Run Time Overlap and fix any times that are incorrect on this report (the cases that will be on the report are cases that started one date and ran past midnight and into the following day)
- Run Items not Transmitted report daily and follow up on missing charge items
- Send all Implant sheets to billing
- Print charge summary reports and make adjustments/corrections prior to 4pm each day
- Log, page for and send out specimens
- Print labels, wristbands, etc.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
- Train new team members
- Maintain accurate training documentation and checklists
- Other duties and projects as assigned
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience
- Excellent organizational, analytical and communication skills
- Good investigative skills and strong attention to detail
- Demonstrate effective problem-solving skills
- Self-directed and motivated
- Prioritizes work and manages time
- Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
- Ability to sit for long periods of time
- Work well with minimal supervision and possess strong attention to detail
- Excellent attendance
Desired Qualifications*
- Knowledge of hospital and surgical environment.
- Knowledge of ORMIS/MiChart, Centricity, other UMHS systems
- Bachelors Degree or comparable combination of experience and education.
Work Schedule
Work shift will be midnight weekends, two 12-hour shifts, 6pm-6am
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.