Job Summary
Note: To be considered for this position, candidates must include a cover letter specifying their interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.
It is the mission of the University of Michigan School of Music, Theatre & Dance to create an environment of educational and artistic excellence by nurturing creativity, academic integrity, and professionalism in its faculty and students. As a comprehensive performing arts school set in one of the world's finest public institutions of higher education, the School is deeply engaged in the creation, practice, scholarship, and pedagogy of music, theatre, and dance.
- We aim to provide leadership, nationally and internationally, in all three fields.
- We assert and celebrate the value of the arts to the mission of the University of Michigan.
- We serve the community, the region, and the State of Michigan through public performances, cultural resources, arts education, and outreach programs.
The School's mission is predicated on the belief that the study and practice of the performing arts depend upon a diverse community of learning in which a spirit of social responsibility and principled entrepreneurship is fostered.
Responsibilities*
The Program Coordinator has responsibility for the execution of logistics and customer service related to program support including: program registrations, answering phones and responding to email inquiries, and direct support for the Senior Youth & Adult Programs Manager and MPulse Program Manager.
Supervision Received: The Program Coordinator receives supervision from the Director of Engagement & Outreach and direction from the Program Managers.
- Serve as the initial point of contact between Engagement & Outreach Programs and current and prospective students, their families, and adult participants.
- Receive and respond to inquiries from parents, students, and program participants over the phone and through email.
- Maintain and implement processes that support admissions and registration for all Engagement & Outreach Programs (Michigan Youth Ensembles, Michigan Youth Performing Arts Pre-College, MPulse Summer Performing Arts Institutes, Voices Valiant Choir, Adult Summer Intensives, Jazz Ambassadors, MDance).
- Process all participant enrollment
- Application database set-up, organization, and maintenance (Acceptd)
- Track application payments, fees, and refunds
- Roster reports and additional communication with faculty during application season
- Financial aid preparation for review
- Landing page and application creation and upkeep of deadlines, questions, other language
- Medical binder creation
- Email list creation
- Act as liaison for Acceptd Account Manager
- Correspondences with faculty regarding application details.
- Ensure optimal communication and coordination between managers and program participants.
- Update and maintain SMTD website for all Youth & Adult Programs
- Cash handler and deposit preparer for Engagement & Outreach.
- Support program recruitment, including working with teachers, schools and the Community Programs Manager.
- Represent the University of Michigan School of Music, Theatre, & Dance Engagement & Outreach Programs in a professional manner.
Required Qualifications*
- A Bachelor's Degree and at least one year of office experience, or equivalent work experience in an office setting, familiarity of the arts industry helpful.
- Must have exceptional written, verbal, and interpersonal communication skills.
- Deliver excellent customer service.
- Exceptional organizational skills, have the ability to successfully manage multiple tasks within established and changing deadlines.
- Demonstrate accuracy with attention to detail and follow-through.
- Think creatively and always look for ways to improve
- Meet deadlines through excellent time-management and multi-tasking skills.
- Work independently with minimal supervision and as part of a dedicated team.
- Proficiency in Mac, and Google cloud based environment and use of programs including Microsoft Office Suite, Social Media, Mail Chimp, Relational Databases, Acrobat and Acrobat Reader.
- Experience working effectively with different communities and cultures; experience working directly with faculty, staff and students.
- Be punctual and reliable as a team member.
- Have the ability to work occasional evenings and weekends.
- This position involves traveling to various locations across campus to conduct business and deliver materials.
- This position routinely moves materials weighing up to 30 pounds across campus for various needs.
Work Schedule
This position requires occasional evening and weekend work.
Modes of Work
This is a hybrid position. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
Background Screening
A pre-employment background check must be conducted before a candidate may receive a firm offer of employment to a staff position at the University of Michigan.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.