How to Apply
A cover letter and resume are required, outlining the reasons for your interest in this position and your skills and experience that directly relate to this position.
Job Summary
Do you enjoy working with technology and helping people solve problems? Join the ITS team at UM-Dearborn as a part-time Servicedesk Technician!
In this role, you'll be the first point of contact for tech support across campus; answering questions, troubleshooting issues, and keeping our labs and classrooms running smoothly. You'll also assist with hardware maintenance, software setup, and hands-on tasks like organizing supplies and supporting A/V equipment.
No prior tech experience? No problem! We provide training! All you need is strong communication skills, a willingness to learn, and a problem-solving mindset.
Responsibilities*
ServiceDesk Technicians provide technical support for campus IT infrastructure to all university affiliates via various channels. Their responsibilities include (but not limited to):
- Handle Tier-1 Service Desk calls and chats, assisting with login issues, software guidance, and general troubleshooting.
- Troubleshoot and resolve issues with Windows/Mac OS, printers, VoIP phones, A/V equipment, and network connectivity.
- Perform deskside visits to assist faculty and staff with hardware, software, and connectivity problems.
- Reimage and configure computer systems for deployment; install and update hardware/software in offices, classrooms, and labs.
- Respond to classroom A/V emergencies and restore functionality quickly.
- Document, assign, and escalate IT issues using a Ticketing Application.
- Check, test, and maintain classroom and lab technology, including cleaning setups and organizing equipment and furniture.
Required Qualifications*
University of Michigan student with a customer service background and familiarity with Windows, Apple, and mobile devices. Skilled in device installation, organization, and communication. Flexible and adaptable to work in teams or independently.
Work Schedule
Work shifts are scheduled between 8am- 8pm Monday - Thursday, and 8am ? 5pm Fridays. Shifts will be scheduled according to openings in your school schedule and will not change week-to-week.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
May require working non-standard hours. Schedule subject to change. Punctual, regular, and consistent attendance is required.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.