Dental Informatics Support Technician Associate

How to Apply

To help the hiring team better understand your experience, please submit your cover letter and resume together as a single document. In your cover letter (one page or less), please let us know how your skills and career goals align with this position.

The School of Dentistry is a leading dental institution in the United States and worldwide. We foster a strong sense of community and belonging, creating an environment where all individuals feel valued and supported. Our mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance.
• Life insurance.
• Flexible spending accounts for healthcare and dependent care expenses.
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

Who Are We?

The School of Dentistry (SoD) Dental Informatics IT department is looking for a Dental Informatics Support Technician Associate to join our team. You will deliver front-line support for technology, communicate with end-users to resolve issues, and contribute to ongoing process improvements. 

Our organization supports faculty, staff, and students across the SoD's mission in teaching, patient care, research, and administration. We manage a diverse IT ecosystem that includes clinical operatories, classrooms, research labs, and administrative offices. Employee development is a priority, with opportunities for professional growth through project work, mentorship, and access to university-wide training resources.

The posting range for this position is $44,750 to $53,000. This salary range reflects multiple factors involved in determining compensation, including skills, experience, training, certifications, and other organizational needs.

• You will provide tier 1 IT support for hardware, software, network, and device issues, documenting and prioritizing all tickets.
• You will assist with setup, installation, and basic troubleshooting of computers, printers, AV equipment, and mobile devices, escalating complex issues as needed.
• You will follow workflows for user account tasks, such as password resets and access, and partner with ITS/HITS or tenured staff for advanced issues, documenting each step.
• You will help track IT inventory by recording equipment deployment, movement, and retirement.
• You will coordinate with ITS and HITS to escalate requests for centrally managed services, ensuring clear documentation and warm handoffs.
• You will provide prompt, courteous in-person and remote support, clearly communicating solutions and next steps.
• You will triage and escalate help requests as the main IT contact, leveraging documentation and knowledge base articles.
• You will educate users on software, technology use, AV basics, account safety, and IT policies.
• You will participate in team meetings, suggest improvements, and assist with updates to technical documentation and resources.
• You will pursue ongoing training, apply feedback, and help onboard or support peers by sharing documentation and troubleshooting advice.
• This position reports to the Dental Informatics IT Help Center Manager.

• Associate's degree in a related field, or an equivalent combination of education, certifications, and relevant experience.
• 1 year minimum of professional experience providing technical support and troubleshooting in a customer-facing help desk environment.
• Ability to support and maintain Windows, MacOS, and iOS devices, including basic installation and configuration.
• Demonstrated ability to document and resolve incidents using a ticketing system.
• Effective oral and written communication skills.
• Strong problem-solving abilities and commitment to customer service.
• Willingness to learn new systems and follow established procedures.

This position is fully onsite and requires working on campus five days per week. Flexible scheduling within our standard hours may be available. Learn more about work modes.

Hours of Operation: Monday through Friday, 7:30 AM-5:30 PM. Some clinics operate until 7:30 PM one to two evenings a week and may occasionally require support on Saturdays. IT system upgrades, critical fixes, and maintenance may be performed outside regular business hours.

This position is not eligible for immigration sponsorship.

Your primary working location will be within the School of Dentistry in Ann Arbor. On occasion, you may be required to travel to additional research labs or administrative locations.

Work Locations

This position is located at the School of Dentistry at 1011 N University. 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.