How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Electrical Engineering and Computer Science Department at the University of Michigan is seeking a knowledgeable and customer-focused computer support specialist to provide advanced technical support for all of the common computing platforms in EECS (Apple macOS, Microsoft Windows, Linux). This position is ideal for a dynamic individual who is passionate about solving technical challenges and supporting a diverse academic community. The position has substantial opportunities for on-the-job technical learning. This job is posted at an intermediate level and may be filled at an associate level depending on the qualifications of the selected candidate.
Who We Are
Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Maternity and Parental Leave
Responsibilities*
- Diagnose, troubleshoot, and resolve hardware and software issues for Apple computers, peripherals, and related devices.
- Diagnose, troubleshoot, and resolve hardware and software issues for Windows computers, peripherals, and related devices.
- Provide in-person, telephone, and remote support to faculty, staff, and students.
- Install and configure operating systems, software applications, updates, and security patches.
- Assist in the deployment and management of university-owned computers using tools such as Active Directory and Apple Time Machine.
- Assist with IT support for EECS departmental events as needed.
- Document support interactions and maintain accurate inventory records.
- Collaborate with IT colleagues on technology projects, migrations, and upgrades.
- Educate users on best practices for device security, data backup, and ergonomics.
- Create and update support documentation and technical resources.
Required Qualifications*
Desktop Support Specialist Intermediate
- Associate degree or equivalent (computer related certifications)
- At least two years of experience providing computer support in an academic or professional environment.
- Hands-on experience installing and supporting hardware, software and networked systems in a multiprotocol environment.
- Proven ability to interact with all levels of computer users
Desktop Support Specialist Associate
- Associate degree or equivalent (computer related certifications)
- At least one year of experience providing computer support in an academic or professional environment.
General Requirements
- Experience and expertise in troubleshooting hardware and software issues on Apple MacOS systems and Microsoft Windows systems.
- Willingness to learn about Linux systems.
- Understanding of enterprise device management tools (e.g., imaging software, Active Directory).
- Knowledge of networking fundamentals and common peripherals.
- Strong communication, interpersonal, and organizational skills.
- Ability to prioritize tasks, manage time effectively, and work both independently and as part of a team.
- Willingness and interest in learning new things and being able to adapt to a new and changing work environment.
Desired Qualifications*
- Bachelor's Degree in Computer Science or equivalent combination of education and experience.
- Prior experience with Linux systems
- Relevant certifications (e.g., Apple Certified Support Professional, Microsoft certifications, CompTIA A+)
- Prior support experience in an academic or higher education environment.
- Familiarity with the University of Michigan IT policies and data security best practices.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Flexible work agreements are reviewed annually and are subject to change dependent on the business needs of the hiring department, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.