How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position.
With questions about the position or office, or for requests for accommodations or support with the application process, please email UMSI Human Resources at [email protected].
Job Summary
You will manage and enhance the systems that power course waivers, admissions assessments, and support platforms to ensure a seamless and equitable experience for students and staff. This role blends UX and technical expertise with academic insight, enabling you to design systems that are both reliable and intuitive.
You'll also lead and/or assist with other technical systems, handle occasional transactional ticket work, and use data to help leaders guide decisions. As a strategic partner and translator between technical and non-technical communities, you'll help shape technology solutions that advance the university's mission.
For a full job description, please visit the link here.
Who We Are
The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant and ethical solutions connecting people, information and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human computer interactions. Our school mission is to create and share knowledge so that people will use information - with technology - to build a better world.
The UMSI IT unit is designed to provide rapid services and data to internal stakeholders at the University of Michigan. The unit is responsible for all non-hardware infrastructure, such as educational technologies and data flows between University systems, 3rd parties tools, and collaboration with campus partners. Following agile development processes, we aim to delight our clients with the innovative solutions and services purchased or built by UMSI to meet their needs.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off (Vacation, Holidays, Season Days, Family Leave)
- A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting
- Many choices for comprehensive health insurance
- Dental and vision insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Tuition support program
Responsibilities*
- Manage and maintain academic IT systems (e.g., course waivers, admissions assessments, intranet) to ensure reliability, accessibility, and continuous improvement.
- Serve as Product Owner, defining functional requirements, prioritizing enhancements, and guiding system development to improve the user experience for students, staff, and faculty.
- Supervise and coordinate temporary staff and support teams involved in system operations, ticket management, and workflow optimization.
- Collect, analyze, and interpret data from multiple sources to provide actionable insights that inform decision-making and support institutional goals.
- Collaborate and communicate effectively across technical and academic units to align system functionality with user needs and advance innovation.
Required Qualifications*
- Bachelor's degree in Information Science, Computer Science, Data Science, or a related field, or equivalent combination of education and experience.
- At least 2 years of prior experience as a Technical Product Owner, with demonstrated success managing technical platforms from vision through delivery.
- Experience managing or supporting assessment systems, Jira platforms, or other enterprise-level academic technologies.
- Proven ability to analyze and interpret large datasets, and to build clear, actionable reports for decision-making.
- Strong communication skills, with the ability to translate between technical and non-technical audiences and build effective cross-unit partnerships.
- Demonstrated understanding of user experience (UX) principles and the ability to apply them in designing or guiding technology solutions.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
This is a hybrid position, and you will coordinate your schedule with your supervisor in accordance with school policy. You may be required to travel to multiple locations on and off campus. The main office workspace for this position is located in the Leinweber Computer Science and Information Building. Punctual and regular attendance is required. You will be required to work during non-business hours and on weekends based on the requirements for your position.
Additional Information
Visa sponsorship is not available for this position.
Salary Information:
The salary range for this position is $37,500 to $42,500 at 20 hours per week. This is equivalent to a full-time rate of $75,000 - $85,000. Salary is determined by direct relevant experience and demonstrated past performance results, while ensuring equity on our team. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.