How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your experience that directly relates to this position and required qualifications. The expected salary range for this position is $61,000 - $71,000 determined by experience, education, and equity factors.
Job Summary
The Student Life Human Resources (SLHR) unit is part of the Division of Student Life at the University of Michigan. The unit provides the full employment life cycle of services to the 1500+ employees (professional and bargained-for), and approximately 3000 students and temporary staff within the Division.
Student Life Human Resources (SLHR) is looking for a process-driven HR Operations Specialist to join our collaborative and service-focused team, where you will support core HR transaction processing, process improvement, and training efforts across the division. The HR Operations Specialist will act as the team lead, overseeing and coordinating the team's workload to ensure efficient operations.
You will report to the Associate Director of HR Operations, and you will be an important member of the team supporting our full cycle of employment processes. This role is currently hybrid and requires some on-site work in Ann Arbor, Michigan.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
Reporting to the Associate Director for SLHR Operations, the HR Operations Specialist will be responsible for:
- Operational Coordination & Support
- Coordinate and manage workload across the HR Operations team, with emphasis on cyclical work (e.g., start of semester hiring/job changes, Summer placements, etc.) and unexpected increases in volume
- Serve as the primary point of contact for escalated issues and complex HR transactions, collaborating with HR Business Partners, unit leaders, and hiring managers.
- Maintain and regularly update HR operations documentation and process maps to ensure alignment with current practices and policies.
- Serve as the primary back-up for transactional processing during periods of high volume or team member absences.
- Quality Assurance & Compliance
- Collaborate with SLHR leadership to develop and implement an HR transaction audit plan to ensure accuracy, consistency, and adherence to policy.
- Analyze audit outcomes to identify trends and train staff on areas for improvement.
- Monitor HR service metrics and provide regular reports to inform process enhancements and service-level compliance.
- Training & Team Development
- Support the onboarding and training of new HR Operations team members, including developing documentation and job aids.
- Provide ongoing coaching and mentoring to HR team members to support knowledge development and operational consistency.
- Process Improvement & Optimization
- Lead and participate in process improvement initiatives aimed at enhancing efficiency, service quality, and customer experience.
- Partner with SLHR leadership to identify opportunities for streamlining and standardizing HR procedures across the division, utilizing TeamDynamix, when appropriate.
- Systems & Technology
- Support the transition and ongoing maintenance of HR transactional work in the TeamDynamix ticketing platform.
- Serve as a subject matter expert for TeamDynamix within the Student Life HR Operations team and provide guidance to HR Business Partners and unit partners.
Required Qualifications*
- Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
- Minimum 5 years of progressively responsible experience in human resources operations, shared services, or related HR/business areas.
- Experience interpreting and applying HR policies and procedures in areas such as employment, benefits administration, training, and compliance.
- Demonstrated customer service experience working with multiple stakeholder groups
- Experience in training, coaching, and/or auditing transaction-related work to ensure accuracy and consistency
- Minimum 1-2 years of direct or indirect supervision experience, or formal team leadership, focused on workload management, escalation, and resolution of cases from for the team
- Proficiency in HR systems and tools (e.g., databases, case management systems, spreadsheets, reporting tools).
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
- This role may have reporting obligations under Title IX and Clery.
- Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
- Salary may vary depending on qualifications, experience, and education of the selected candidate.
- Relocation will not be offered for this position.
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Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.