How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
We are seeking a reliable, service-oriented Copy Center Associate to join our team. This multifaceted role supports the full spectrum of copy center operations - including frontline customer service, machine operation, and bindery/finishing services.
Responsibilities*
Customer Service Representative (50%)
- Serve as the primary point of contact for customers via email, phone, and in person
- Assess customer needs, answer questions regarding services, provide cost/time estimates, and ensure high levels of satisfaction
- Process copy/print orders and troubleshoot basic customer inquiries
- Collaborate with other staff to coordinate order fulfillment
Machine Operator (25%)
- Prepare, set up, and operate high-speed copiers, printers, and reproduction equipment
- Adjust machine settings, monitor print quality, and troubleshoot equipment issues
- Complete print jobs efficiently and according to specifications
- Perform basic machine maintenance as needed
Bindery/Finishing (25%)
- Operate bindery equipment (binder, folder, cutter, collator, laminator) to finish printed materials
- Inspect finished items for quality assurance
- Package finished orders for delivery or pickup
- Assist with routine equipment maintenance and supply inventory
Required Qualifications*
- Strong customer service and communication skills
- Demonstrated organizational ability and attention to detail
- Mechanical aptitude and capacity to learn and operate standard copy center equipment
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Manual dexterity and capacity for repetitive motion
- High school diploma or equivalent
Desired Qualifications*
- Previous experience in a print/copy center environment
- Familiarity with high-speed copiers, printers, and bindery equipment
- Experience with order management/tracking systems
Work Schedule
Work Hours:
Monday - Friday 7:30-4:00
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Work Environment:
Position requires frequent standing, lifting and handling of print materials and supplies.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.