Responsibilities*
The University of Michigan, School of Nursing (UMSN) is looking for a temporary office assistant with a positive outlook and flexible attitude to perform a combination of front desk reception and proctoring duties.
Hours: 15-25 hours per week
Shift: Monday-Friday 8am-8pm. Most shifts will be scheduled in this time frame. Early mornings and/or evenings may be required. Some weekend shifts may be required.
Proctoring duties include:
- Check identification before testing and seats examinees for testing.
- Monitor students during test sessions to ensure a secure testing environment, actively circulating the testing room to watch for prohibited behaviors and materials.
- Distribute and collect test materials.
- Professionally confront student if irregularities are observed and report suspected irregularities to the testing coordinator.
- Controls admission to and from the testing room.
- Completes exam proctoring check-off sheet.
- Performs other duties as assigned.
Facilities duties include:
- Assist with moving office furniture.
- Spot cleaning offices and common areas as directed (vacuum, mop, wipe down desks & drawers), often in preparation for office moves.
- Assist with general facilities duties including key distribution, package deliveries, driving errands in school minivan.
Front desk receiption duties include:
- Greet all persons entering building, serving as first point of contact for students, faculty, staff, and visitors.
- Respond to the exterior door buzzer and manually admit visitors without MCard access.
- Politely enforce building entry requirements.
- Direct persons to correct destination.
- Appropriately direct inquiries from students, faculty, staff and visitors.
- Ensure knowledge of building activities and room schedules.
- Triage facility problems.
- Maintain security awareness.
- Maintain Lost and Found, and lock-up and secure valuable items.
- Accept deliveries.
- Provide general administrative and clerical support as assigned.
- Tidy and maintain the reception area.
Required Qualifications*
Education and Experience
- High school diploma
- 1-2 years of office or facilities experience
- Valid driver's license
- Routinely move office equipment weighing up to 35 lbs.
Attributes
- Solid verbal and written communication skills.
- Professional personal presentation.
- Customer service orientation.
- Attention to detail.
- Demonstrated initiative and reliability in previous roles.
- Knowledge of customer service principles and practices.
- Ability to prioritize and facilitate multiple requests for assistance.
- Ability to work with a large number of people.
- Knowledge of administrative and clerical procedures.
- Knowledge of computers and relevant software applications.
- Ability to work a flexible schedule to include occasional early mornings and evenings.
Desired Qualifications*
Working knowledge and understanding of the U-M organization, policies and procedures.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.