CLINICAL CARE COORDINATOR: Ambulatory Care Services (Thoracic Surgery Clinic)

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Nursing at Michigan offers a competitive salary with excellent benefits! 

Hourly range for RSAM Registered Nurses $43.10-$67.03/ hour  

•          Evening Shift Differential-$3.00 / hour
•          Night Shift Differential- $4.00 / hour
•          Day Shift Weekend Differential- $2.90 / hour
•          Evening Shift Weekend Differential- $5.90 / hour
•          Night Shift Weekend Differential- $6.90 / hour
•          Charge Nurse Differential- $1.00 / hour

The benefit package includes: 

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust Tuition and Certification support programs
• Large offering of no cost CEs and professional development for advancement

Responsibilities*

• Professional RN with clinical knowledge specific to the multidisciplinary care of oncology and thoracic surgery, who offers individualized assistance to patients, families, and caregivers to help overcome health system barriers throughout the trajectory of their care.
• Provide coordination of nursing care, education, and support to patients and families of the Thoracic Surgery service.
• Communicate with patients, families, and caregivers at identified touchpoints in their care (i.e.: new patient appointment, testing needs, etc).
• Coordinate care pre-operatively and post-operatively for the surgical patient population, within the thoracic surgery outpatient setting
• Promote seamless and timely patient-centered care from the time of diagnoses, through the continuum of their care. (neoadjuvant, adjuvant, preoperative and post operative treatment plans).
• Provide guidance to promote positive outcomes and patient satisfaction.
• Seek out patient education materials
• Support clinical triage and new referrals to facilitate appropriate scheduling, patient needs and timely access to care in collaboration with the intake coordinators.
• Order tests, renew prescriptions, inform patients of results from testing, telephone triage (gathering information, giving instruction and answers to patients, teaching, relaying problems to MDs, and making decisions for patient to come to ER or clinic using nursing assessment skills).
• Integral member of the multidisciplinary team including tumor board discussions and follow up.
• Translate complex medical information into language patients, families, and caregivers can understand and apply.
• Assist in the development and implementation of competencies, protocols, and patient education tools to improve patient care
• Accurate and efficient documentation of nursing care.
• Knowledge and appropriate use of internal and external resources.
• Assist in the development of patient care standards in collaboration with the clinical management team
• Participate in quality improvement and/or LEAN initiatives
• Support research initiatives

Expectations 

• Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrated ability to set priorities.
• Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrated accountability and dependability including a good attendance record with punctuality.
• Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
• Demonstrated knowledge and skills providing patient and family education and reinforcement related to oncologic conditions including, but not limited to, chemotherapy, immunotherapy, oral therapy, infusion, etc.
• Proficiency with typing and electronic health record documentation.
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.
• Willingness to adapt to different populations within the team as patient demands require. Orientation and training would be provided for new subspecialties.  

Nursing Specific Info

Salary & Nursing Framework Level:
This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:
CCC- COMPETENT NE.
Actual RSAM LEVEL and salary will be determined at time of hire.
RSAM levels range from CCC-COMPETENT NE to CCC-EXPERT NE TO CCC-MASTERY NE or CCC-Mastery Plus NE.

Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period. 
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort.
Positions less than 20 hours/week may be combined. 

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

Required Qualifications*

• Current licensure as a Registered Nurse in the State of Michigan
• Educational Requirement: (must meet one of the following):
  • Bachelors degree in Nursing OR
  • Associates degree/diploma in nursing AND a Masters degree in Nursing
     
• Five (5) years of RN experience caring for thoracic surgery patients in the inpatient or clinic setting
• Three (3) years of Ambulatory Care experience within the last 5 years
  

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants): 
You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Experience as a Nurse Navigator or Clinical Care Coordinator in the last 5 years
• Current experience caring for thoracic oncology patients
• Three (3) years of Ambulatory Care Experience with telephone triage/symptom management within the last five (5) years
• Experience with patients undergoing surgical oncology experience in the last 3 years
• Two (2) or more years of recent (within the last 3 years) experience with electronic medical records, specifically EPIC
• Computer/typing skills such as Microsoft Word and Excel

Work Schedule

?         Hours per week: 40 hours

?        Shift: Days; Monday-Friday, may include Saturdays, Sundays, and Holidays in the future if clinic hours expand. Hours may be variable based on patient and volume needs. This is not a remote position.

Location:Taubman Center- Ann Arbor with potential to work in other locations wiht expansion of division. 

All employees will be expected to float to a designated unit(s) in times of low census or department needs.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.