Associate Director of Student Records

How to Apply

NOTE:  A cover letter is required for consideration for this position and should be attached as the first page of your resume in a single document to be uploaded in the online application.  The cover letter should address your specific interest in the position, and the skills and experience that directly relate to this position.

Job Summary

The Associate Director of Student Records leads auditing and student records operations for mainstream Literature, Science, and the Arts (LSA) undergraduate students. As the largest college on the Ann Arbor campus, LSA serves over 19,000 undergraduate students in over 100 degree programs.

The Office of Student Academic Affairs (SAA) plays an important role in the undergraduate educational mission of LSA. Sitting within LSA's Division of Undergraduate Education (UGED), SAA serves as an advocate and support for all LSA undergraduate students. SAA provides support to students, faculty, and staff who are navigating challenging situations and in creating an inclusive learning environment. The office also provides guidance on college academic policies, manages the exception process, and oversees the academic misconduct process for LSA. Lastly, SAA includes the degree auditing unit for the college which supports academic policy and registrar-associated functions.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

In addition, LSA offers:

• Strong commitment to work/life balance
• Flexible work arrangements with respect to campus stakeholder needs
• Enhanced tuition support programs for LSA courses

Responsibilities*

The Associate Director of Student Records in the Office of Student Academic Affairs is responsible for providing leadership of student records for LSA undergraduate students. Functioning in a registrar-like capacity, they are responsible for overseeing the operations and processes related to student records and the development of initiatives to enhance students' experiences with effective and accurate service The Associate Director will also work closely with the university registrar and serve as a resource to academic advisors and staff in academic departments. 

The successful candidate will play a key role in updating and maintaining processes and procedures related to student records. They will be expected to keep abreast of industry trends, research enhancements, and routinely make recommendations for process and procedural improvements. The Associate Director of Student Records will provide advice and guidance to students, faculty, and staff relating to graduation policies, academic requirements, academic policies, and registration issues. They will also be expected to cultivate relationships across the university, particularly with the University Registrar and similar counterparts in the other schools/colleges at the University of Michigan.

Leadership and Administration of Student Records (60%)

• Oversee the management of LSA student records including the processing of: term withdrawals, late add/drop, major/minor declarations, grade changes, incomplete time extensions, academic probation, etc.
• Oversee the graduation audit process including informing, tracking, and graduating students
• Maintain and update processes related to athletic certifications
• Monitor and evaluate systems and procedures related to auditing and student records, recommending and implementing changes to improve delivery of services, improving student satisfaction, and creating greater efficiency
• Develop and implement student-facing initiatives to address common graduation/commencement and registration/record issues and questions
• Research and benchmark trends and best practices related to auditing and student records
• Monitor compliance with FERPA and other relevant laws and/or university policies
• Maintain the LSA Academic Calendar 
• Collaborate with the University Registrar, UGED staff, and departments on auditing and student record issues, including the training of departmental staff on auditing systems and processes

Supervision (25%) 

• Provide leadership and direct supervision for a team of 3-6 professional staff
• Implement efforts to recruit, retain, supervise, and support a diverse professional staff
• Oversee the year-round performance management process and salary program for all supervisees
• Actively engage direct reports in development and growth opportunities throughout the year

Foster Partnerships (15%)

• Build and foster relationships between the Office of Student Academic Affairs and other units within LSA and across campus
• Develop and coordinate projects and collaborations with campus partners in support of the undergraduate student experience 
• Liaison with the LSA Curriculum Program Specialist, University Registrar, Office of Admissions/Credit Evaluations, and other school/college registrars
• Engage with registrar-oriented organizations (AACRAO, MACRAO, etc)

Supervision Received

General supervision is received from the Director of the Office of Student Academic Affairs.

Supervision Exercised

Functional and administrative supervision is exercised over 3-6 full-time professional staff.

Required Qualifications*

• Advanced degree with progressively responsible experience (5+ years) in student records or a related area
• Demonstrated ability to supervise, train, and develop staff
• Experience with student information systems (e.g., Banner, PeopleSoft, DegreeWorks)
• Proven track record of operational improvement and innovation
• Knowledge of academic and governmental regulations, including FERPA
• Ability to manage multiple projects and meet tight deadlines
• Strong collaboration skills and success working in team environments
• Outstanding interpersonal skills with the ability to build positive, respectful relationships with students, staff, and faculty
• Exceptional attention to detail. Strong written and oral communication skills
• Ability to maintain the integrity of confidential materials and student information

Modes of Work

This position is eligible for hybrid work mode. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.