Job Summary
We are looking for someone that wants to be a part of the Cardiac Procedures Unit (CPU) at the Frankel Cardiovascular Center as a check-in/front lobby clerk. As check-in, you would assist patients by arriving them and giving them materials related to their procedure. This is a full-time position. The standard work schedule is Monday through Friday, 12pm-8:30pm
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
Duties of the position include but are not limited to the following:
- Scheduling inpatients for procedures in Michart/Optime
- Supporting nursing staff and Physicians
- Paging staff
- Preparing patient charts
- Providing a daily lunch count for patients
- Order medical equipment for patients and nursing staff
- Arranging patient transportation through MiChart
- Answering phones and triaging calls
- Check patients in for procedures
- Arrange follow-up appointments
- Cover vacations by working other shifts and areas
Required Qualifications*
- Graduation from high school or an equivalent combination of education and experience.
- Minimum 3 years of experience.
Desired Qualifications*
- MiChart access
- Previous clerical experience
- Knowledge of basic medical terminology.
- Prior experience performing complex scheduling.
- Familiarity with obtaining medical records or professional medical billing.
- Financial counseling experience for healthcare patients.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.