Media Consultant

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Law School is seeking a Media Consultant to join the Law School Information Technology (Law IT) team. This role provides front line consultation and technology support for classroom instruction, events, and daily operations by maintaining, installing, and supporting a wide range of instructional technology and audio visual systems.

The Media Consultant responds to classroom support requests, service tickets, emails, and walk-in inquiries to ensure reliable, high quality AV experiences for faculty, staff, students, and guests.
This position reports to the IT Operations Manager and is fully onsite at the University of Michigan Ann Arbor Central Campus. Some evening and weekend work may be required, with schedules adjusted accordingly.
 

Who We Are

Founded in 1859, Michigan Law School is one of the world's leading institutions of legal education and enjoys a reputation for academic excellence. Michigan is consistently ranked among the top law schools in the nation and enjoys international renown for its intellectual rigor, stunning physical surroundings, preeminent faculty scholarship, and a community noted for collegiality and warmth. Michigan Law has an exceptional and cooperative community of talented and interesting students, with 1000 in the J.D. and 40 in the LL.M. program. Our graduates serve with distinction in the private, public, non-profit, and academic sectors, in large numbers in every major market in the nation, as well as internationally. The University of Michigan is located in Ann Arbor, Michigan, which is considered among the best places in the United States to live and work. 

Responsibilities*

• Maintain, install, and support audio visual systems including projectors, displays, microphones, speakers, cameras, and AV control systems
   
• Provide technical preparation, consultation, setup, and on site support for courses, meetings, and events
   
• Respond to urgent classroom help calls and troubleshoot issues quickly to minimize disruption
   
• Deliver professional, service oriented support to faculty, staff, students, and visitors
   
• Process and respond to AV support requests via tickets, email, phone, and walk ins
   
• Collaborate with Law IT colleagues to identify and implement appropriate AV solutions for teaching and learning
   
• Research, evaluate, test, and recommend new AV hardware and instructional technologies
   
• Train faculty, staff, and students on the use of classroom technology, AV systems, and Law School facilities
   
• Maintain accurate documentation related to equipment inventory, maintenance, and repairs
   
• Serve as backup support for colleagues as needed
   

Required Qualifications*

• At least two years of experience operating complex audio visual and computer based technologies, with proficiency in computer hardware and software relevant to AV systems
   
• Proven experience in the installation, maintenance, and/or support of audio-visual equipment
   
• Exceptional customer service skills and the ability to communicate effectively with diverse groups of people
   

Desired Qualifications*

• AVIXA certification or comparable professional training
   
• Familiarity with basic audio-visual control system programming concepts, such as making minor configuration changes, or assisting with updates to existing AV control code
   
• Ability to comprehend mechanical components, schematics, and cabling
   
• Experience using issue tracking and asset management software
   

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.