Patient Care Coordination Program Assistant

Job Summary

Are you passionate about healthcare, community outreach, and helping others navigate the challenges in accessing medical care? The Care Connect and Complex Care Management team at Michigan Medicine is seeking a motivated, detail-oriented individual to support project development and management, patient engagement, and to provide outreach support for our care management teams. In this position, you will play a vital role in supporting patients with such things as transitioning between hospital, home, and follow-up care, and ensuring they have the resources they need for a successful recovery.  There will also be project level responsibilities, such as improvements to the website, program materials, and basic project management responsibilities.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Provide transitions of care services to a select patient population, ensuring patients understand their follow-up care plans and required resources.
• Address barriers to care (e.g., transportation, equipment, food, appointments) by coordinating services and resources.
• Coordinate services across Michigan Medicine (Primary and Specialty Care), including communication with all care team members.
• Collaborate with external medical providers, institutions, and community partners (Community Mental Health, housing/shelter providers, food pantries, etc.).
• Assist patients in obtaining necessary resources and overcoming obstacles to care.
• Help locate and obtain donated durable medical equipment (DME).
• Identify patients needing higher-level care and coordinate referrals to additional providers as needed.
• Participate in case conferences, clinical in-services, and professional development opportunities.
• Review cases regularly with the Medical Director and/or Program Manager to assess progress and identify closure criteria.
• Maintain accurate, timely documentation in approved electronic systems.
• Collect and enter patient data, assist in tracking clinical outcomes and key metrics for program evaluation.
• Support administrative tasks such as maintaining and updating the program website, preparing reports, and organizing case management files.
• Provide project support work, such as flyers, communications, PowerPoint materials.
• Assist with scheduling, meeting coordination, and the distribution of program communications and resources.

Required Qualifications*

• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and professionalism at all times.
• Detail-oriented, organized, and committed to timely follow-through.
• Ability to work independently and as part of a diverse care team.
• Basic computer skills (Microsoft Office, Google Suite, EMR systems preferred).
• Interest in healthcare, social work, public health, or a related field.
• Current driver's license and reliable transportation (preferred, but not required for all tasks).

Desired Qualifications*

• Prior experience in a health, social service, or community outreach setting.
• Familiarity with local community resources.
• Strong problem-solving and advocacy skills.
• Experience with website maintenance, basic web editing tools, or HTML (helpful, but not required).
• MiChart experience.

Work Schedule

Flexible hours, up to 40 hours per week.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Compensation determined by HR.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.