Job Summary
Briarwood Pediatric Rehabilitation is seeking a Patient Services Associate. This position provides general clerical support in a patient care environment.
Responsibilities*
This position will schedule new and return visits determining appropriate sub-specialty within a clinic based on symptoms. Schedule patients for consultations in other clinics and diagnostic studies. Maintain and update appointment schedules based on change in availability of medical and other professional staff. Determine existence of previous registration and obtain, verify and update insurance, financial, statistical and demographic information with the patient. Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy. Provide information to patient regarding billing procedures. Reconcile clinic cash collections daily.
Required Qualifications*
- High school diploma or GED
- Exceptional interpersonal skills
- Ability to communicate effectively
- Excellent customer service experience and general knowledge of medical office practices
- A self-starter, motivated, with a positive and professional attitude
- Demonstrated active listening, effective verbal and written skills
- Demonstrated ability to work independently
- Good organizational skills,
- Prioritization skills and the ability to multitask
- Ability to take direction and work with others as part of a team.
Desired Qualifications*
- Experience working within a large, complex healthcare setting
- Familiarity with Michigan Medicine's electronic medical record systems
- knowledge of university policies & procedures
- The ability to understand medical documentation, coding and diagnosis is preferred
Work Locations
Briarwood Campus, Ann Arbor, MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
This is the closing shift for the clinic.
M-Th 10A-6:30P, F 9A-5:30P
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.