Job Summary
Provides an intermediate level of customer service and clerical support to patients within inpatient or outpatient settings. May assist adjacent work units. Guides entry-level positions and suggests workflow changes and improvements. Staff working on the pediatric medical specialties patient access team would serve as the backbone of access operations across clinics, ensuring consistent, timely, and expert management of provider templates, proactive patient rescheduling, and strategic use of waitlists and recall lists to drive fill rates and improve access.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- The person in this role will serve on the pediatric medical specialties patient access team and will primarily perform critical patient access functions, including template editing, patient reschedules, waitlist and recall list management, no-show management, in addition to other duties assigned.
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPPA).
- Accurately verify patient information, including demographic details, medical history, and insurance coverage as needed.
- Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage as needed.
- Serve as the point of contact between patients, healthcare providers, and administrative staff.
- Communicate appointment changes, test results, or instructions to patients clearly and promptly as needed.
- Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services as needed.
- May collect cash and credit card payments from patients, determine patient pay portion and provide receipt of payment as needed.
- Work closely with other healthcare professionals to ensure seamless patient flow and high-quality patient care.
- Other duties as assigned
Supervision Received
Direct supervision is received from the Department Supervisor
Required Qualifications*
Graduation from high school or an equivalent combination of education and experience.
Minimum three years of experience
Physical Requirements
This position requires infrequent standing/walking
Work Schedule: Monday through Friday days and eligible for hybrid work status.
Desired Qualifications*
Three or more years of customer service experience within a medical environment.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
All applications for this position must be received by 2.23.2026.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.