How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
This exciting position embraces both the CA and RA roles in one. Great opportunity if you have an interest in quality improvement, operations, or healthcare administration as a career path. Supporting attending hospitalists, internal medicine residency program, and advanced practice providers within Hospital Medicine/Internal Medicine, by promoting quality, service excellence, patient- and family-centered care, and maximize throughput by serving as the primary administrative, clinical support coordinating all non-physician tasks directly related to patient care such as scheduling or coordination of tests for same day/next day, medical records requests in coordination with bed placement, and post-hospital follow-up care prior to discharge. CA/RAs are central to communication, logistics management, and bridging the gap between the inpatient and outpatient settings by helping connect the dots between care team members and transitions of care programs. CA/RAs are impactful in quality improvement throughout the Division's clinical operations by identifying barriers to discharge and care progression. This administrative, clinical role has high impact in a fast-paced clinical setting and is currently responsible for thirty-six DOIM teams and continues to grow. Service locations include Michigan Medicine Main Hospital, Michigan Medicine Pavilion Hospital, and Michigan Medicine-Trinity affiliates, hospital medicine staffed.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Who We Are
About the Division of Hospital Medicine: The Division of Hospital Medicine (DOHM) is one of thirteen divisions within the Department of Internal Medicine (DOIM) at the University of Michigan Medical School with 120+ instructional, clinical and research track faculty, clinical management of over 50% of the Department?s inpatient activity and robust sponsored research funding. Our research in health services continues to grow with faculty who have focused their efforts on areas such as hand hygiene, antimicrobial stewardship, medical decision making, patient safety and medical student teaching. In support of our clinical mission, our faculty manages a combined total of 13,000 inpatient and observation patients annually. Additionally, many of our faculty hold administrative positions throughout the Medical School and the VA. DOHM also supports Resident providers within the Internal Medicine Residency Program. Michigan Medicine is among the top programs for post-graduate medical training. In addition to excellent clinical experience, our residents participate in an innovative curriculum that augments clinical training. The program?s guiding principle: The optimal inpatient experience includes specialty experiences balanced with general medicine and critical care exposure.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Serve as an important and valued member of assigned patient treatment team:
- Organized, time-management, and prioritization skills, with ability to manage a high volume of competing, time-sensitive tasks while maintaining accuracy and attention to detail.
- Assist with onboarding new team members by orienting and precepting newly onboarding CA/RA team members.
- Cross trained within each role to provide appropriate back-up coverage as needed for seamless coverage.
- Customer service mindset with a focus on patient- and family-centered care.
- Build and maintain professional relationships with physicians and other health care providers.
- Communication Flow Coordination to ensure uninterrupted continuum of care:
- Attend daily multidisciplinary rounds (MDRs)
- Maintain confidentiality and comply with HIPPA and institutional polices
- Assist division leadership to be aware and ensure ACGME work hours are met, by continuing to complete administrative tasks allowing residents to focus on education.
- Schedule all PCP and sub-specialty post-hospital follow-up appointments prior to discharge with goal to have all appointments identified prior to patient?s discharge.
- Place referrals and discharge orders as requested by medical team.
- Facilitate communication between hospitalists, APP, and referring physicians.
- Review newly admitted patient?s appointment schedule to address conflicts with inpatient stay and adjust appointments to accommodate follow-up as needed.
- Create and update accurate and up-to-date internal notes within patient lists for intra-team communication, dissemination to provide seamless cross coverage.
- Coordination of services:
- Function effectively in a team-based model of care, including collaboration with physicians, advanced practice providers, nursing, care management, social work, and ancillary areas.
- Coordinate with Michigan Medicine scheduling departments to make follow-up appointments with patients meeting recommended follow-up dates utilizing Michart Inbasket request, secure chats, and phone calls per departments procedures.
- Obtain test results and records as needed from referring hospitals, outside physicians and/or ancillary services.
- Coordinate with CVC partners when cardiac monitoring hardware is needed for patients prior to discharge.
- Coordinate discharge needs with referring providers which may include follow-up studies, testing, specialist appointment scheduling, prescription needs or other referrals.
- Create and provide work, school, or hospital transition notes.
- Collaborate with outpatient infusion scheduling (MIST) for patient therapy plans and care coordination.
- Obtain pathology reports/slides, microbiology culture results and sensitivities, imaging and all other medical records from outside hospitals/facilities.
- Send H&P and DC summaries to providers for continuation of care and provider satisfaction.
- Establish patients with PCP (internal or external) verifying the patient?s insurance is compatible with clinic guidelines.
- Establish patients with new sub-specialty outpatient clinics, adding specialists as part of the care team and updating after visit summary (AVS) with the correct demographic information.
- Participate in quality improvement initiatives.
- Problem-solving and critical thinking skills, including the ability to identify barriers to care progression or discharge and escalate appropriately. Report barriers as they pertain to continuation of care and discharge length of stay (scheduling, system, or resource shortages) through DOHM escalation pathways.
- Monitoring long length of stay issues, updating long length of stay list and partnering with care management, social work and hospital leadership for discharge preparation.
- Participate with new initiatives utilizing experience and operational knowledge as requested by DOHM leadership team.
- Proactively identifying system issues and improving upon those within scope of responsibility.
- Identifying workflow barriers and creating new standards practices within scope of responsibilities.
- Assist with creating, maintaining, and sustaining workflow documentation for department.
- Participate in monthly service meetings as needed.
- Other duties as assigned.
Required Qualifications*
- High School Diploma.
- Proven ability to role model professional behavior, discretion, and accountability in all interactions with patients, families, providers, and interdisciplinary team members.
- One (1) to three (3) years of progressively responsible experience in a clinical healthcare setting (inpatient or outpatient), with demonstrated knowledge of medical terminology and clinical workflows.
- Strong computer skills including Microsoft Suite, Outlook, TEAMS, and MiChart applications.
- Strong written and verbal communication skills, including the ability to communicate clearly, professionally, and efficiently across multiple disciplines and service lines.
- Demonstrated ability to work independently with minimal supervision.
Desired Qualifications*
- Associate's degree or higher in a health science, healthcare administration, or related field, or an equivalent combination of education and experience.
- Three (3) to five (5) years of progressively responsible experience in a clinical healthcare setting (inpatient or outpatient), with demonstrated knowledge of medical terminology and clinical workflows.
- Demonstrated excellence in attendance, reliability, and punctuality in a fast-paced healthcare environment.
- Ability to adapt to changing workflows, patient volumes, and service needs, including cross-coverage across teams and physical locations (UH, Pavilion, affiliate sites).
- Epic/MiChart proficiency, including patient lists, Inbasket messaging, referrals, and discharge workflows
- Familiarity with multidisciplinary rounds (MDRs) and interprofessional collaboration in an inpatient setting.
- Experience identifying workflow inefficiencies or barriers to discharge and contributing to quality improvement, PDCA cycles, or operational initiatives.
- Demonstrated interest in professional growth, mentorship, or precepting, including onboarding and supporting new team members.
Work Schedule
This position is 40 hours per week, located at the main Adult Hospital with standard hours of 7:00 AM ? 3:30 PM Monday-Friday.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.