Job Summary
Responsible for the coordination of daily activities for Medical Assistants to ensure optimal clinical flow. Provides interpretation and instruction for policies, procedures and practices. Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for Medical Assistants. Provides in service training, acts as a preceptor and coaches the performance of Medical Assistants. Participates with leadership team to ensure effective clinical operations. Promotes and facilitates positive communication with the entire health care team. Performs and assists with clinical procedures and duties.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
Facilitation:
- Reviews schedule to identify changes in daily operations and develops schedule rotation to
support skill maintenance and cross-training for all Medical Assistants. - Maintains current competencies and mandatory training. Attends mandatory clinic and hospital
training programs, as appropriate. - Participates in, prepares for, attends, and may lead meetings such as daily management huddles,
rounds, and MA meetings. - Performs administrative and clinical operational tasks and duties assigned.
- Participate in the implementation of new services or use of new equipment.
- Oversees and is involved in the ordering process while striving to meet budgetary expectations.
- Participates in Medication Management Surveys and may manage the inventory and ordering in
the medication room within their scope of practice. - Coordinates use of exam/procedure room space.
- Actively participates in regulatory compliance activities and ensures that the Regulatory
Readiness checklists are completed and submitted. Responsible for action planning related to
their role in clinic during any regulatory readiness or actual regulatory surveys. - Participates in value stream analysis for new products or services.
- Participates in the generation of ideas and adoption processes of ways to improve workflows and
enhance patient satisfaction.
Education and Mentorship - Provides in-service training for Medical Assistants.
- Supports orientation and shadowing opportunities as assigned.
- May provide skill, competency, and workflow feedback to Medical Assistants and to staff
members regarding clinical operations. - Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
- Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to
promote professionalism and growth. - Develops a curriculum to support the learning of best practices for Medical Assistants.
- May organize and serve as a point of contact for Instructions for Use (IFUs).
Leadership and Culture Building: - Serves as a positive role model and plays an integral role in supporting the clinic?s leadership
team. - Participate in recruitment efforts such as job fairs, recruitment events, or interviews.
- May help delegate and participate in downtime activities.
- Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
- Performs other related duties within scope of practice as assigned.
Required Qualifications*
- High school diploma or GED.Graduation from a medicalexperience (5+ years)??High school diploma or GED.Graduation from a medicalexperience (5+ years)??High school diploma or GED.
- 5+ years of experience as a Medical Assistant or Certified Medical Assistant (CMA) or Registered
Medical Assistant (RMA) certification - Knowledge of medical terminology
Desired Qualifications*
- Medical Assistant, CMA or RMA certification
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.