How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
To provide prompt and courteous support to patients, outside hospitals, doctors, technologists and any other customer that may need assistance.
Responsibilities*
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
- Accurately verify patient information, including demographic details, medical history, and insurance coverage.
- Serve as the point of contact between patients, healthcare providers, and administrative staff.
- Communicate appointment changes, test results, or instructions to patients clearly and promptly.
- Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
- May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
- Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
- Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.
- Answer phone calls and emails and provide in-person support to patients and customers throughout the day.
- Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested for both Mott and UH.
- Upload external imaging studies into Sectra accurately and efficiently.
- Communicate with ER physicians regarding outside imaging requests.
- Utilize paging system to contact appropriate staff as required.
- Monitor OnBase for incoming release of information forms.
- Monitor Patient Portal requests for imaging.
- Create and mail CDs for patients, doctors, or external hospitals when requested.
- Send imaging electronically to external hospitals/facilities when requested.
- Communicate with PACS Team and User Support as needed to resolve issues and support operations.
- Send imaging to St. Joseph/Trinity Health when notified in MiChart.
- Monitor the tube station for any CDs that may need to be uploaded.
- Assist in the training of new employees.
- Maintain cleanliness in the customer service area and light cleaning/stocking when necessary.
- Assist with Tumor Board preparation when needed.
- Monitor Teams Groups for requested imaging uploads.
- Assist with inputting data for Dexa Scans when needed.
- Prepare Litigation requests when notified.
- Assign MRI cases early in the morning before MRI Reading Room Coordinator arrives.
- Assign CT Neuro cases early in the morning before CT Neuro Reading Room Coordinator arrives.
- Pick up and sort paperwork and send it to HIM for scanning into patient charts.
- Assist in Reading Rooms when needed.
- Identify opportunities for improvement in departmental processes and procedures and provide recommendations to enhance workflow.
Required Qualifications*
- High School diploma or equivalent.
- 1 year of customer service experience.
- Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.
- Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.
- Demonstrate strong organizational skills with the ability to prioritize work effectively.
- Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.
- Demonstrate strong written communication skills, including correct spelling and proper grammar.
- Demonstrate strong interpersonal and verbal communication skills, including active listening.
Demonstrate reliability, including maintaining excellent attendance.
- Basic knowledge of medical terminology.
- Availability to work holidays are required.
Desired Qualifications*
- Knowledge of MiChart is preferred.
- Knowledge of Medicom is preferred.
- Knowledge of Sectra is preferred.
- Knowledge of Microsoft Teams is preferred.
- Previous experience in healthcare or radiology environment.
- Knowledge of health system policies and procedures.
- Basic understanding of radiology workflows, terminology, and imaging systems.
Work Schedule
Monday-Friday 10:00am-6:00pm and every other weekend 4:00pm-12:00am (40 hours each week, Days off will vary)
Work Locations
University Hospital/Mott
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.