How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The position serves as a School Certifying Official (SCO) for the University of Michigan, focusing on ensuring the accurate and timely disbursement of Veteran Affairs education benefits and adhering to complex rules and regulations established by the Department of Veteran Affairs (VA). Reporting to the assistant registrar, duties include monitoring student enrollment, grades, and degree progress for prompt reporting to the Department of Veterans Affairs (VA) and providing extensive customer service to students. The role also involves establishing strong relationships with various university departments to support the needs of our military-connected students.
Who We Are
The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.
Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.
OEM comprises a dedicated team of more than 200 full-time staff members and more than 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.
Responsibilities*
- Assist veterans and military-connected students with the application process for receipt of VA education benefits. Help students resolve problems, issues or concerns regarding education benefits and payments.
- Report enrollment, tuition, and mandatory fees to the VA using the Department of Veterans Affairs' internet-based application.
- Review degree plans to ensure course applicability for VA education benefits.
- Collaborate effectively with U-M Student Financial Services on the reconciliation of tuition payments made by the Department of Veterans Affairs.
- Assist the lead School Certifying Official (SCO) with monthly and end of term audits to identify changes in enrollment and tuition/fees. Report appropriate changes and adjustments to the U.S. Department of Veterans Affairs within 30 days.
- Follow policies and procedures to maintain institutional eligibility and standing with the U.S. Department of Veterans Affairs.
- Upon notification of a compliance visit, assemble certification files, billing information, and transcripts for audit.
- Attend monthly VA webinars and complete the required training for SCOs.
Secondary Responsibilities
- Provide support for the diploma ordering process.
- Assist in other areas of the Registrar's Office as needed.
Required Qualifications*
- Bachelor's degree or an equivalent combination of education and experience.
- Two years of administrative support experience in a professional office setting.
- Strong organizational skills with the ability to manage complex procedures and policies, prioritize tasks effectively, and meet deadlines.
- Excellent customer service skills with the ability to handle diverse student concerns professionally, resolve issues effectively, and build positive relationships.
- Exceptional accuracy and attention to detail, along with proficiency in Microsoft Office.
- Demonstrated ability to appropriately manage confidential and sensitive information.
Desired Qualifications*
- A minimum of one year experience as a VA School Certifying Official for a post-secondary education institution.
- Prior experience using various resources and tools to support military-connected students.
- Knowledge of FERPA and other federal/state laws and regulations related to higher education.
- Reasonable knowledge and understanding of the policies and procedures at a decentralized, complex higher education institution.
- Experience and/or familiarity with Oracle PeopleSoft student administration system.
Modes of Work
The Office of Enrollment Management offers a hybrid work arrangement of minimally three days on-site and two remote days. Thursdays are required as an on-site work day for all. Flexible work agreements are reviewed annually and subject to change dependent on the business needs throughout the course of employment.
Additional Information
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Union Affiliation
This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.