How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
When you work for Michigan Language Assessment, you join one of the oldest and most respected language-testing organizations in the world. Michigan Language Assessment is committed to delivering outstanding and reliable English language assessments based on 70+ years of assessment expertise. You also become part of two leading, world-renowned universities the University of Michigan, one of the best universities to work for in the country, and Cambridge Assessment English, which is part of the University of Cambridge and has over 100 years of experience assessing English language proficiency.
The Michigan Language Assessment team is diverse, dynamic, and committed to building and strengthening a culture of inclusion, support, innovation, adaptability, quality, and trust. You'll have the chance to collaborate with peers from more than a dozen countries as you help us grow domestically and globally. We believe in hard work and the importance of personal time. We believe good ideas can come from anyone in the organization. We believe that difficult projects and hard tasks can be accomplished in an atmosphere that's collegial and supportive, because we're all in this together.
To find out more about Michigan Language Assessment, visit us at https://michiganassessment.org/about-us/.
Job Summary
The Finance Associate will support the integrity and efficiency of the organization's financial operations through comprehensive management of accounts receivable, payment reconciliations, and customer financial interactions.
Responsibilities*
- Maintain credit card and other payment type reconciliation spreadsheets and ensure CRM system updates in a timely manner. Verify wire transfers with Banking Services to accurately apply payments to customer accounts and investigate discrepancies as they arise. Create manual invoices to key customer accounts based on specifications outlined in contracts.
- Manage the accounts receivable (AR) process by proactively overseeing customer payment collections and ensuring the timely reconciliation of the AR aged debt report. Monitor outstanding balances closely, and initiate prompt and professional communications with customers to resolve delinquent accounts.
- Comprehensive management of P-Card (Procurement Card) purchases and reconciliation of expense reimbursements, encompassing oversight and documentation of staff travel-related expenditures, business purchases, and compliance with university policies. Responsibilities include monitoring transactions for accuracy, ensuring timely submission of receipts and supporting documentation, and reviewing expense reports for adherence to allowable guidelines.
- Efficiently manage CRM tickets and respond in a timely manner to test taker and customer inquiries related to refunds, payment application, and any other requests. Continually review processes for improvement opportunities and contribute to optimizing the overall customer experience.
- Responsible for producing and distributing accurate monthly statements for the Institutional Affiliate (IA) network and Authorized Test Centers. Review statement data against contractual terms and supporting documentation to validate charges and resolve discrepancies. Authorize supplier payments in accordance with established controls and timelines.
- Perform additional duties and make contributions as required, consistent with the scope of the role and aligned with the individual's level of expertise and experience.
Required Qualifications*
- Associate's degree in a field closely related to business/accounting or equivalent work experience
- A can-do approach and the ability to achieve results in a high-pressure environment
- Excellent attention to detail and time management
- Embrace a constantly changing work environment
- The ability to work both independently and as a member of a team
- Working knowledge of Microsoft Office and the ability to learn additional programs as needed
- Excellent time management
- Excellent customer service
- Experience in maintaining accurate records of customer accounts, issuing invoices, conducting reconciliations, and managing collections
- Experience operating effectively in a busy office environment
- Experience managing multiple projects and complex assignments
Desired Qualifications*
- Bachelor's degree in a field closely related to business/accounting or equivalent work experience
- Ability to quickly understand financial software packages
- Familiar with University of Michigan policies and procedures and systems including M-Pathways and Business Objects
- Experience with Microsoft Dynamics
- Knowledge of Salesforce or similar software packages
Modes of Work
Positions that are eligible for hybrid work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Michigan Language Assessment is seeking candidates within commuting distance to Ann Arbor. This is a hybrid position with occasionally scheduled in person activities.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.