How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Student Life Technology Solutions is looking for an enthusiastic and qualified systems and application administrator to help support Michigan Dining's infrastructure and planning as we use Michigan IT & cloud-based technologies. You will be a member of the TechSolutions Operations & Infrastructure team and working together with Michigan Dining leadership and in close alignment with the Michigan Dining Systems team. The TechSolutions team manages numerous virtual servers that run enterprise applications that support the Student Life business. The team is responsible for all areas of system and application administration on these servers, and end-user support for account administration and server-based applications. This position requires working on an on-call team and occasional overtime.
You will report to the Operations Manager on-site in Ann Arbor, MI. For the full job description, click here.
Responsibilities*
- Provide second-tier technical support and service restoration for daily operations and project efforts, including participation in an after-hours and weekend on-call rotation
- Perform a broad range of IT & A/V installation, configuration, and support services for point of sale equipment, audio-visual equipment, PC and Mac, mobile devices, enterprise software, minimal server and database administration, network support, and security.
- Support and collaborate with team members, unit partners, and shared service providers, and contribute to efforts to develop, design, implement, and continuously improve systems
- Work in partnership with Michigan Dining, ITS, and other campus units to provide services that align with Michigan IT offerings and initiatives
- Help with designing, implementing, documenting, and ensuring the proper execution of a business continuity plan for all Michigan Dining business-critical systems, including automation and monitoring of system alerts
- Help coordinate installation and system implementation of major software applications
- Help develop and update procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain applications in accordance with established IT policies and procedures
- Evaluate new technologies and services, recommend solutions to management, and implement them
- Work with technical staff, end-users, and service providers to resolve problems and communicate system outages
Required Qualifications*
- Bachelor's degree in computer science, information technology, or a related field, or an equivalent combination of education and system administrator or networking experience.
- 2 or more years of experience in desktop support, involving troubleshooting and installing software on Windows or Mac-based systems
- 2 or more years of experience with network troubleshooting and providing support for networked devices, including familiarity with DNS, DHCP, VLANs, firewalls, or VPNs
- 1 or more years of experience working with Windows Server and client OS, including MS Windows SQL Server or IIS
- 1 or more years of experience configuring and supporting devices in an Active Directory environment, including experience configuring group policies, creating user accounts, applying security patches, and updates
- Applied experience with computer programming or scripting
Experience working with cloud-based applications
Why Work at Michigan?
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this role.
#studentlife
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.