How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Logistics, Transportation & Parking is seeking a full time Customer Service Representative to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.
Responsibilities*
- Drive parking facilities and scan license plates by using Patroller system
- Assist patients and visitors by directing them to available parking spaces
- Direct patients and visitors to their destination inside the hospitals, escort patients and visitors to areas inside the hospital
- Greet and screen patients and visitors at the parking structures
- Redirect non-patient and visitors to other parking areas, inform customers of alternative parking options by giving directions and handing out maps
- Monitor parking space availability, monitor full conditions of parking facilities, redirect patients and visitors to available parking spaces and/or parking facilities
- Assist patients and visitors with location of vehicle upon their return to the parking facility on foot or by use of motorized vehicle
- Assist parkers with use of parking equipment (may handle customer's credit card and/or cash) to assist them with the transaction
- Assist parkers with items they may need to their destination, as necessary (wheelchairs, strollers, belongings, etc.)
- Act as a customer service ambassador to Michigan Medicine
- Report any suspicious behavior to DPSS (Michigan Medicine Security) and supervisor
- Monitor and report suspected unauthorized parking activity
- Use university vehicle to drive to other locations to assist in parking operations
- Maintain areas of the parking structure by assisting in cleaning, removal of trash, salting icy areas and snow removal
- Report any elevator outages to supervisor
- May work in a different classification depending on departmental staffing needs
- Other duties as assigned by supervisor or manager
Required Qualifications*
- High School Diploma or equivalent
- At least one (1) year of customer service experience, preferably in a hospital setting
- Excellent customer service skills
- Strong communication skills
- Ability to stay active/moving for most of the shift
- Must be able to work outside in all types of weather conditions
- Ability to move/transport 30 pounds
- Must have a valid drivers license
Work Schedule
Monday-Friday, 10:00am to 6:30pm
Additional Information
Facilities & Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.